Atsauksmes

You pay for a door-to-door service, and they've already left it at a collection point twice without notifying me first. Before, they used to deliver it to my home, and now it's more expensive. It's gotten much worse.

I've used the service for the first time, and overall I was very satisfied with the service and the reasonable prices. I've sent two parcels from Sweden to Germany, and they arrived on time and in good condition, even though one parcel was slightly damaged (not its contents). Transportation was handled by DB Schenker in Sweden and by GLS in Germany. While their service overall was great, unfortunately, the booked Door2Door service was not possible as the shipper required a phone number from the sending country to pick up the parcel - a condition that was not mentioned when placing the order at Ecoparcel. Furthermore, the tracking provided by Ecoparcel was somewhat inaccurate, as it did not capture all the steps in the process. While DB Schenker provided detailed shipping information, after the handover to GLS, I did not receive any further tracking information or an estimated arrival date. While I understand that international shipping is done by various carriers with different systems, I think a more accurate tracking on the Ecoparcel site would benefit customers, even though it is still a great service.

Transporation took 5 days

All was good. The package has arrived in good condition.

Foarte mulțumită,am trimis un pachet din Italia în România luni și joi îl aveam acasă,mulțumesc!

Loved the experience as always. Took my bags 5 days to make it from Spain to Netherlands. Would highly recommend

Everything fine

Parcel was delivered in 3 days

Sur 12 colis envoyés ces derniers mois de la France vers la Suède, 11 sont arrivés à destination et je suis satisfaite du service. Par contre un colis collecté le 1er décembre 2025 est déclaré livré alors qu'il est toujours géolocalisé en France .Les recherches sont en cours ....

From Portugal to the Netherlands in 8 days. Would recommend!