Atsauksmes
Transporation took 4 days
Parcel was delivered in 4 days
Good timings
Very good service!
On 29 September 2025 I requested an order from Italy to Belgium. On 29 October 2025 - exactly one month later - the parcel has returned to the sender (my mum) because it was damaged by GLS. When she opened the returned parcel, she noticed that items were literally SMASHED, as if someone dropped the parcel on the highway. Also, the box has been replaced. I opened a ticked with both GLS and Ecoparcel. GLS was very fast to reply, and told me that it is Ecoparcel who requested a service with them, so it is Ecoparcel that should ask and obtain reimbursement from GLS. On their side, Ecoparcel told me that I was not eligible for reimbursement because I shipped olive oil. People should know here that olive oil is not prohibited on Ecoparcel's website, but only "not recommended", so it is perfectly fine and legal to ship. Actually, the reply from the customer service shows that this company operates in bad faith because it is clear that what happened here was completely out of my control. I used their service once, and it went well, but this time it did not. If I will not get a compensation nor a reimbursement, I will not ship with them anymore, because then I do not understand what the added value is with respect to shipping directly with GLS (which is also cheaper). I am ok with paying more, but only if I get a better service, and a good service is such when the experience is smooth, especially when problems are present.
Atbilde no Ecoparcel
Good afternoon,
Unfortunately, shipping oil in this manner is prohibited. While it is possible to ship oil, it must be packaged correctly - typically palletised and in full compliance with transport regulations.
In this case, multiple items were placed together in a single box, including prohibited goods such as alcoholic beverages and 5L olive oil containers. This packing method was not suitable. Improperly packed items can leak or break, causing damage to other parcels and contaminating equipment and delivery vehicles. As a result, the claim has been rejected due to inappropriate packaging and the inclusion of restricted contents, as noted in the ticket.
Based on the photos provided, prohibited items such as alcohol and perishable food were included, and none of the items were individually protected. They were simply placed together in one cardboard box, which significantly increases the risk of leakage, contamination and damage.
For future reference, parcels must be packed to transport standards to ensure safe handling and eligibility for claims. Liquids must be securely sealed, placed in leak-proof inner packaging (e.g., sealed bags), and individually wrapped with sufficient cushioning. Heavy or fragile items should not be combined with unrelated items inside the same parcel. Large liquid containers (such as 5L bottles) must be palletised, not shipped inside a standard cardboard box. Only permitted items may be sent, and packaging must be strong, undamaged, and securely sealed with no internal movement.
These requirements help ensure safe delivery and prevent damage to other customers’ shipments and logistics equipment.
Quick pick up and delivery on reasonable price
The service is advertised as 3 to 5 working days. I ordered the service on Wednesday, 22nd October, and it arrived an hour ago, on Friday, 31st October. I have screenshots to illustrate this, but there is no facility to upload them. The post would have been quicker, most likely. The parcel contained important documents for my Dad. He left earlier this morning without them. I am utterly disappointed. I opened a ticket and had a pleasant chat with Simon, who was helpful. However, he escalated it to someone who didn't bother to say anything to me at all. Disgraceful service. I would at the very least expect a refund. Now I have to figure out how to get the documents to my Dad, who needs them.
Atbilde no Ecoparcel
Good afternoon,
Thank you for your patience, and we sincerely apologise for any inconvenience caused.
As this shipment was sent using an economy service, the delivery date provided was an estimate rather than a guaranteed timeframe. In this case, the parcel was delivered on the 6th business day, just outside the expected delivery window. Our estimated delivery dates are based on 98% of shipments arriving within the projected timeframe, though occasionally some parcels may take slightly longer.
As a best practice, we always recommend checking the tracking page for the most up-to-date delivery information. Once a parcel arrives in the destination country, it is typically scheduled for delivery within 24 hours.
We truly appreciate your understanding, and please let us know if there’s anything further we can assist you with.
Great
Parcel was delivered in 5 days
very satisfied
Lieliski
Pamatojoties uz 12633 atsauksmēm
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Uzrakstīt atsauksmi
Lai atsauksmes būtu autentiskas, Ecoparcel pēc katras piegādes automātiski nosūta atsauksmes uzaicinājumu gan sūtītājam, gan saņēmējam.
E-pastā ir iekļauts unikāls verificēts uzaicinājums uzrakstīt atsauksmi.
Šis verificētais process, kurā atsauksmes var atstāt tikai uzaicinātie lietotāji, palīdz novērst viltotas vai apmaksātas atsauksmes no nezināmiem avotiem un uztur mūsu vērtējumus uzticamus.
Ja jūsu sūtījums nesen tika piegādāts, lūdzu, pārbaudiet tās e-pasta adreses iesūtni, kas tika izmantota sūtījuma noformēšanai, un sekojiet savai personīgajai atsauksmes saitei.
Jūsu atsauksme palīdz mums uzlabot mūsu pakalpojumus un noteikt jomas, kurās nepieciešami uzlabojumi:
- Piegādes ātrums (piegādes laiks).
- Piegādes kvalitāte (sūtījuma stāvoklis).
- Klientu apkalpošanas pieredze.
- Pasūtīšanas un sūtījumu pārvaldības ērtums.
- Kopējā apmierinātība ar Ecoparcel.
Ja rodas kādas problēmas, lūdzu, sazinieties ar mums.
Līdz 2024. gadam mēs izmantojām Trustpilot kā atsauksmju platformu un savācām vairāk nekā 14 000 atsauksmju ar vidējo vērtējumu 4,5 no 5 zvaigznēm.
Ecoparcel ir strauji augošs sūtījumu pārvadāšanas uzņēmums Londonā, Apvienotajā Karalistē, kas privātpersonām un komersantiem piedāvā ērtus sūtījumu piegādes pakalpojumus par īpaši zemām cenām. Mēs varam nosūtīt jūsu sūtījumus uz un no 24 valstīm visā Eiropā, tādējādi nodrošinot plašākas iespējas nekā lielākā daļa mūsu konkurentu.
Mēs sākām nelielā apjomā 2010. gadā un kopš tā laika esam nepārtraukti auguši, 2014. gadā ļoti veiksmīgi ienākot Apvienotās Karalistes tirgū. Šobrīd mēs strauji paplašināmies un esam izveidojuši lieliskas partnerattiecības ar uzticamiem un pieredzējušiem kurjerpasta uzņēmumiem.
Mūsu klientiem – gan privātpersonām, gan komersantiem – mēs piedāvājam lieliskas priekšrocības. Izvēloties mūsu uzņēmumu, jūs ne tikai ietaupīsiet laiku, bet arī naudu, saņemot arvien lielāku naudas atmaksas procentu.