Atsauksmes

l'assistenza clienti è vergognosa

Parcel was delivered in 5 days

pas mal pour une 1ere fois

Ottimo servizio, rapido ed efficace.

Anche questa volta ( era già successo ma avevo voluto dare a ecoparsel un' altra possibilità)il pacco non è stato consegnato al Locker prescelto, ma in un punto molto distante da quello prescelto ( circa 12 km) ma soprattutto disagevole da raggiungere trovandosi su una strada di montagna

Troppi giorni per ricevere il pacco

Dear Sir/Madam,

I refer to your response stating that compensation cannot be provided for the contents of my shipment, as it contained a SIM card.

While I acknowledge that compensation for the contents may be excluded under your internal Terms & Conditions, I must clearly state that this does not remove your legal obligation to refund the courier service fee, as the delivery service was not completed.

Shipment details (for reference):

Tracking number: 988887864436
Dispatch date: 23 December 2025
Route: Poland (Poznan) to Hungary (Debrecen)
Booked via: EcoParcel
Carrier: GLS

The shipment has had no tracking updates since dispatch and has not been delivered within a reasonable timeframe. This constitutes loss of shipment and non-performance of the contracted service.

Under EU Consumer Rights Directive (2011/83/EU) and general EU contract law principles, when a paid service is not performed, the consumer is legally entitled to a full refund of the service fee, regardless of any exclusion relating to the contents.

Furthermore, under the CMR Convention governing international road transport, failure to deliver a shipment places liability on the carrier or contracting party at minimum to refund the transport charge when delivery is not fulfilled.

Therefore, I formally request:

1. Written confirmation that the shipment is officially declared lost
2. Immediate refund of the full courier service fee paid
3. Written closure of the case

Please note that refusal to refund the shipping fee on the basis of content exclusion is not legally valid under EU consumer law.

If this matter is not resolved within 14 calendar days, I will escalate the complaint to:

- EU Consumer Centre (ECC)
- Polish Consumer Protection Authority (UOKiK)
- Hungarian Consumer Protection Authority

I expect your response in writing.

Yours faithfully,
Thalakkodi Rajesh
Poland

TRACK.ECOPARCEL.EU/6NMQQ5

The package has been lost and never received by recipient. You delivered it to the wrong address

The packages are intact, no damage and fast delivery.

so good