Atsauksmes

This time my package arrive in perfect condition.

Good service except for the delivery, we had to pick up the package downstairs in the portal of the building because the delivery man told it was too heavy (15 kg)

I have been using this service over the years from UK, SWE, PT, ES, never failed me. While they used to be a bit rough with handling packages in the past, recent packages have been arriving faster and in better conditions. Cheap, fast, reliable! Thanks!

Very professional and fast. I highly recommend.

I sent a package from Spain to England in just 4 days and everything arrived in perfect condition! The service is very easy to use, with good price and possibility to track the package during the transfer. Highly recommended!

W7EKPB01 - this is my tracking number. It says that the package was collected and entered the destination country. But it was not! It still stays at my home. And this is the 3-rd time it happens!

On the positive side, the price was excellent, the customer service staff were friendly and seemed to want to help. On the negative side... Their site suggests using several small parcels instead of a large, heavy one. They do not say that this will cost considerably more. Package was not collected on the booked day (with 5 days notice given) and nobody bothered to contact me. After I chased, I was told the next day, it would be collected the following day, without asking if that suited me! It was picked up and the "track" page was updated 6 1/2 hours later. Nothing was updated for 5 days. I chased an update and it took 1 1/2 days for a response, despite the support form promising "All enquiries will be answered in 6 working hours". The package arrived in excellent condition after 7 days, not the 4-6 promised on the web site. I would say that the parcel was handled well and the price was right. But, the utter lack of communication, no telephone number for customer services, the delays, the let downs, the vague tracking page, and the need to stay in for possibly days for pick up and certainly for delivery make this service too basic and unreliable. It needs to have a more detailed track page, a telephone contact and promises honored.

Be careful with this company. The parcel was collected out of date and then after 18 days the it was not delivered. No communication, they do not provide a good way of communication and it take too much time to obtain any answer. Horrible experience.

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It is the first time i have sent a parcel with ecoparcel and i am super happy with their service!!