Atsauksme #4222

I sent 6 parcels from Portugal to Italy on the 27th December. Only five of them were delivered on the 6th January. I immediately emailed Ecoparcel. I first received an empty message by Larry. Later Liza replied stating she would have been in touch with the relevant depot. Meanwhile I checked the labels on the received parcels, got the GLS tracking ID and emailed GLS as well. Apparently, Ecoparcel mixed up theshipping labels in a way that the parcel which is missing, according to the company records, was actually delivered. GLS replied within a few hours and verified all details specifying that they need a tracer request by Ecoparcel in order for them to find my parcel. Yet, I cannot raise this tracer by myself because they are the middleperson between me and the carrier. Moreover, in case confirmed that my parcel is lost, Ecoparcel will be refunded by GLS but I will not get any refund because according to their policy the invoice of every single object in the parcel is necessary. Even though I paid for insurance. I received last email by Liza on 9th of January, she said she was monitoring this for me. Worst customer service experience ever. As far as I can see, if a problem arises, they do not step in.There is no contact number in any language, they do not reply to emails and just take time and waste yours. I would never recommend this company and certainly I will never ship through them again Stay away from this company and please flag your case to the Ombusdman in the UK!! 19/01/2017 Update: Liza replied to my email saying that the package was delivered. She did not even take the chance to follow up with it. Appalling customer service!!!