Atsauksme #12002
Atpakaļ pie visām atsauksmēmVery bad experience. I had to place three orders for the same box. For the first one, it arrived in my city but didn't leave the warehouse before being returned to the country of origin. For the second one, it had somehow increased in weight (without me touching the box) and they didn't pick it up, but they did charge me for it. And for the third one, it wasn't sent to my address. In addition, the method of confirming delivery of the box is by calling you once or twice in a few days on a number that does not allow you to call back. If you don't answer the phone then, the entire order is canceled (and you don't get your money back).
Atbilde no Ecoparcel
Good afternoon,
We want to clarify the situation, as the difficulties with your shipments were the result of incorrect information provided at the time of booking.
Your first order was placed in June. You declared the parcel as 53.00 x 49.00 x 76.00 cm, when in reality its size was 57.00 x 54.00 x 75.00 cm. This increased the volumetric weight from 29 kg to 38.48 kg. Shipments of this size are classified as non-conveyable and are normally returned immediately, as they cannot be processed through automated conveyors. Despite this, we made an exception and transported the parcel to Spain. The courier attempted delivery three times and also tried to reach the recipient by phone. With no response and no one present at the delivery address, the parcel was returned to you and accepted at the sender’s address.
In August, when you placed a second order, the courier could not accept the parcel at all because it was again oversized compared to the information you had declared.
Finally, in September, you provided the correct dimensions and weight (57.00 x 54.00 x 75.00 cm, 35 kg). With accurate details, the appropriate freight courier—designed to handle heavy and bulky shipments—was assigned, and the parcel was delivered successfully in Sevilla without issue.
If neither the parcel’s dimensions nor its weight has changed, why did you modify them on the last order for the same parcel?
To be clear, the service could not be provided on the earlier occasions because the parcel was underdeclared. By providing incorrect dimensions, the parcel was assigned to a standard service that cannot handle such shipments. Freight services are indeed more expensive, but they are the only suitable option for parcels of this size and weight.
Lastly, we note that for each order, at least two support tickets were opened and answered promptly. On each occasion, the situation was explained to you in detail.
We trust this clarifies the matter.
Lieliski
Pamatojoties uz 12588 atsauksmēm
5 zvaigznes
4 zvaigznes
3 zvaigznes
Uzrakstīt atsauksmi
Lai atsauksmes būtu autentiskas, Ecoparcel pēc katras piegādes automātiski nosūta atsauksmes uzaicinājumu gan sūtītājam, gan saņēmējam.
E-pastā ir iekļauts unikāls verificēts uzaicinājums uzrakstīt atsauksmi.
Šis verificētais process, kurā atsauksmes var atstāt tikai uzaicinātie lietotāji, palīdz novērst viltotas vai apmaksātas atsauksmes no nezināmiem avotiem un uztur mūsu vērtējumus uzticamus.
Ja jūsu sūtījums nesen tika piegādāts, lūdzu, pārbaudiet tās e-pasta adreses iesūtni, kas tika izmantota sūtījuma noformēšanai, un sekojiet savai personīgajai atsauksmes saitei.
Jūsu atsauksme palīdz mums uzlabot mūsu pakalpojumus un noteikt jomas, kurās nepieciešami uzlabojumi:
- Piegādes ātrums (piegādes laiks).
- Piegādes kvalitāte (sūtījuma stāvoklis).
- Klientu apkalpošanas pieredze.
- Pasūtīšanas un sūtījumu pārvaldības ērtums.
- Kopējā apmierinātība ar Ecoparcel.
Ja rodas kādas problēmas, lūdzu, sazinieties ar mums.
Līdz 2024. gadam mēs izmantojām Trustpilot kā atsauksmju platformu un savācām vairāk nekā 14 000 atsauksmju ar vidējo vērtējumu 4,5 no 5 zvaigznēm.
Ecoparcel ir strauji augošs sūtījumu pārvadāšanas uzņēmums Londonā, Apvienotajā Karalistē, kas privātpersonām un komersantiem piedāvā ērtus sūtījumu piegādes pakalpojumus par īpaši zemām cenām. Mēs varam nosūtīt jūsu sūtījumus uz un no 24 valstīm visā Eiropā, tādējādi nodrošinot plašākas iespējas nekā lielākā daļa mūsu konkurentu.
Mēs sākām nelielā apjomā 2010. gadā un kopš tā laika esam nepārtraukti auguši, 2014. gadā ļoti veiksmīgi ienākot Apvienotās Karalistes tirgū. Šobrīd mēs strauji paplašināmies un esam izveidojuši lieliskas partnerattiecības ar uzticamiem un pieredzējušiem kurjerpasta uzņēmumiem.
Mūsu klientiem – gan privātpersonām, gan komersantiem – mēs piedāvājam lieliskas priekšrocības. Izvēloties mūsu uzņēmumu, jūs ne tikai ietaupīsiet laiku, bet arī naudu, saņemot arvien lielāku naudas atmaksas procentu.