Atsiliepimai
Narys nuo
04/01/2024
Liko 1 atsiliepimas
José Reis
Daugiau nei prieš mėnesį
There´s no number to get in contact with.
I haven´t received any confirmation email about the pickup date and time before they actually did it. So we were waiting for pickup all day.
There were some wooden frames around bottles well wrapped and "fragile - Glass" written all over the box, although the box didn´t show how hard it was handled, the wood frames were totally broken, and the answer to may complain was: "We have checked your parcel's tracking, and unfortunately, there are no external damages recorded."
WHAT?? just because someone decided not to record it doesn´t mean that it didn't happen. I had pictures once I've open the package.
Also be aware they don´t insure your package, apparently:
"As stated on our website, all parcels pass through mechanical conveyors in the warehouses, so it is your responsibility to ensure the contents of your parcel are securely packed to minimize the risk of damage.
If you believe the fault is not in the packaging and the exterior was indeed badly damaged, you would need to sign a damage agreement with the courier as outlined in our policy."
There you go, no way to guarantee that your goods are safe!
Ecoparcel atsakymas
Good afternoon,
Thank you for contacting us, and please accept our sincere apologies for any inconvenience this has caused. After reviewing the situation, we regret to inform you that we are unable to begin the compensation process, as there were no visible signs of damage to the cardboard box upon delivery.
We kindly remind you that items must be packaged according to our guidelines, which state that labeling a shipment as “fragile” does not guarantee manual handling. All parcels are sorted via mechanical conveyors and travel along conveyor belts before being redirected to various trucks and vans.
Additionally, please note that the consignee has the option to mark a parcel as damaged at the time of delivery by notifying the courier prior to signing. We understand how frustrating this can be and appreciate your patience.
Narys nuo
07/01/2025
Liko 1 atsiliepimas
Patrizia Kreuder
Daugiau nei prieš mėnesį
Easy to book and pay…. Very fast
Ecoparcel atsakymas
Thank you for sharing your feedback! We’re glad our booking and payment process was simple for you, and that you found the service very fast. We appreciate your support and look forward to serving you again!
Narys nuo
10/01/2025
Liko 1 atsiliepimas
Guouzi Nadia
Daugiau nei prieš mėnesį
Précis, ponctuel merci beaucoup
Ecoparcel atsakymas
Merci beaucoup pour votre commentaire! Nous sommes ravis d’apprendre que vous avez trouvé notre service précis et ponctuel. Nous espérons avoir le plaisir de vous servir à nouveau très bientôt.
Narys nuo
07/01/2025
Liko 1 atsiliepimas
Filip
Daugiau nei prieš mėnesį
Quick delivery from Finland to Slovakia. Great service
Ecoparcel atsakymas
Thank you for your kind words! We’re glad to hear your delivery from Finland to Slovakia was quick and that you had a great experience. Your feedback is much appreciated, and we look forward to serving you again in the future!
Lucia
Daugiau nei prieš mėnesį
Great as usual. The package arrived super fast and in perfect condition, door to door.
I've been using Ecoparcel for years and never ever I had any issue with them.
Ecoparcel atsakymas
Thank you for your wonderful feedback! We’re delighted to hear that your package arrived quickly and in perfect condition. We appreciate your continued trust in Ecoparcel over the years and look forward to serving you again soon.
Narys nuo
11/12/2023
Liko 2 atsiliepimai
Anna
Daugiau nei prieš mėnesį
If I could leave 0 stars I would, this company is getting worse with the pass years, I use this company for more than 10 years. and had some issues before but was always solved on time, this Christmas was a nightmare, the parcel was not pick up, the costumer service was 0 and no solution or refund, they block my chat so can contact them and no refund for the service that they didn't have done, had to book a new company for get my parcel, is completely incompetent, be aware!
Ecoparcel atsakymas
Hi Anna,
It seems that multiple unfortunate events had occurred at the same time.
• The courier noted that the collection had failed and would reattempt it the following day, but he didn't due to a lack of time during Christmas.
• Ticket was stuck with our first-tier support team, which wasn't escalated to the operations team to solve this issue.
We are very sorry about that. A full refund has been issued.
Narys nuo
23/08/2021
Liko 1 atsiliepimas
Patrizia Grieco
Daugiau nei prieš mėnesį
Transporation took 3 days
Narys nuo
17/12/2015
Liko 2 atsiliepimai
None
Daugiau nei prieš mėnesį
TURRO 👍
Narys nuo
17/12/2015
Liko 2 atsiliepimai
None
Daugiau nei prieš mėnesį
TUTTO PERFETTO
Aleksandra
Daugiau nei prieš mėnesį
Dear,
Thank you for the fast delivery. The shipment has arrived safe and thank you also for the extra care as these were fragile goods. I will for sure book again with you! Have a nice day!
Puikiai
Remiantis 13441 atsiliepimais
5 žvaigždutės
4 žvaigždutės
3 žvaigždutės
Parašyti atsiliepimą
Siekdama užtikrinti atsiliepimų autentiškumą, Ecoparcel po kiekvieno pristatymo automatiškai išsiunčia kvietimą palikti atsiliepimą tiek siuntėjui, tiek gavėjui.
El. laiške pateikiamas unikalus patvirtintas kvietimas parašyti atsiliepimą.
Šis patvirtintas procesas, kai atsiliepimus galima palikti tik gavus kvietimą, padeda užkirsti kelią netikriems ar apmokėtiems atsiliepimams iš nežinomų šaltinių ir išlaikyti mūsų įvertinimų patikimumą.
Jei jūsų siunta buvo pristatyta neseniai, patikrinkite el. pašto dėžutę, kurios adresą naudojote siuntimui, ir pasinaudokite savo asmenine atsiliepimo nuoroda.
Jūsų atsiliepimas padeda mums tobulinti paslaugas ir nustatyti sritis, kurias reikia gerinti:
- Pristatymo greitis (trukmė).
- Pristatymo kokybė (siuntos būklė).
- Klientų aptarnavimo patirtis.
- Užsakymo pateikimo ir siuntų valdymo paprastumas.
- Bendras pasitenkinimas „Ecoparcel“.
Jei susidūrėte su problemomis, prašome susisiekti su mumis.
Iki 2024 m. kaip atsiliepimų platformą naudojome „Trustpilot“ ir surinkome daugiau nei 14 000 atsiliepimų, kurių vidutinis įvertinimas buvo 4,5 iš 5 žvaigždučių.
Perėjome prie naujos platformos, kad užtikrintume, jog atsiliepimai būtų tik iš patvirtintų klientų, todėl mūsų įvertinimai tapo dar patikimesni.
Ecoparcel yra sparčiai auganti siuntų siuntimo įmonė, įsikūrusi Londone, Jungtinėje Karalystėje, siūlanti privatiems asmenims ir prekybininkams patogias siuntų siuntimo paslaugas itin žemomis kainomis. Galime siųsti jūsų siuntas į 24 Europos šalis ir iš jų, todėl suteikiame daugiau galimybių nei dauguma mūsų konkurentų.
Pradėjome nuo mažų žingsnių 2010 m. ir nuo tada nuolat augome, o 2014 m. labai sėkmingai įsitvirtinome Jungtinės Karalystės rinkoje. Dabar sparčiai plečiamės ir bendradarbiaujame su patikimomis bei laiko patikrintomis kurjerių bendrovėmis.
Savo klientams, tiek privatiems asmenims, tiek prekybininkams, siūlome didelius privalumus. Pasirinkę mūsų įmonę ne tik sutaupysite laiko, bet ir pinigų, nes gausite vis didesnę pinigų grąžinimo dalį.