Atsiliepimai
Very simple and straight forward. Parcels collected and delivered in the time frame given. Fantastic service
Todo perfecto
Parcel was delivered in 3 days
Excellent shipping service, I had to get two packages from Romania to Denmark, they were picked up on time and delivered in 4 days at a very cost friendly price.
👏👏👏👏
Very good
Parcel was delivered in 4 days
Parcel was delivered in 4 days
Good timings
Very good service!
On 29 September 2025 I requested an order from Italy to Belgium. On 29 October 2025 - exactly one month later - the parcel has returned to the sender (my mum) because it was damaged by GLS. When she opened the returned parcel, she noticed that items were literally SMASHED, as if someone dropped the parcel on the highway. Also, the box has been replaced. I opened a ticked with both GLS and Ecoparcel. GLS was very fast to reply, and told me that it is Ecoparcel who requested a service with them, so it is Ecoparcel that should ask and obtain reimbursement from GLS. On their side, Ecoparcel told me that I was not eligible for reimbursement because I shipped olive oil. People should know here that olive oil is not prohibited on Ecoparcel's website, but only "not recommended", so it is perfectly fine and legal to ship. Actually, the reply from the customer service shows that this company operates in bad faith because it is clear that what happened here was completely out of my control. I used their service once, and it went well, but this time it did not. If I will not get a compensation nor a reimbursement, I will not ship with them anymore, because then I do not understand what the added value is with respect to shipping directly with GLS (which is also cheaper). I am ok with paying more, but only if I get a better service, and a good service is such when the experience is smooth, especially when problems are present.
Ecoparcel atsakymas
Good afternoon,
Unfortunately, shipping oil in this manner is prohibited. While it is possible to ship oil, it must be packaged correctly - typically palletised and in full compliance with transport regulations.
In this case, multiple items were placed together in a single box, including prohibited goods such as alcoholic beverages and 5L olive oil containers. This packing method was not suitable. Improperly packed items can leak or break, causing damage to other parcels and contaminating equipment and delivery vehicles. As a result, the claim has been rejected due to inappropriate packaging and the inclusion of restricted contents, as noted in the ticket.
Based on the photos provided, prohibited items such as alcohol and perishable food were included, and none of the items were individually protected. They were simply placed together in one cardboard box, which significantly increases the risk of leakage, contamination and damage.
For future reference, parcels must be packed to transport standards to ensure safe handling and eligibility for claims. Liquids must be securely sealed, placed in leak-proof inner packaging (e.g., sealed bags), and individually wrapped with sufficient cushioning. Heavy or fragile items should not be combined with unrelated items inside the same parcel. Large liquid containers (such as 5L bottles) must be palletised, not shipped inside a standard cardboard box. Only permitted items may be sent, and packaging must be strong, undamaged, and securely sealed with no internal movement.
These requirements help ensure safe delivery and prevent damage to other customers’ shipments and logistics equipment.
Puikiai
Remiantis 13309 atsiliepimais
5 žvaigždutės
4 žvaigždutės
3 žvaigždutės
Parašyti atsiliepimą
Siekdama užtikrinti atsiliepimų autentiškumą, Ecoparcel po kiekvieno pristatymo automatiškai išsiunčia kvietimą palikti atsiliepimą tiek siuntėjui, tiek gavėjui.
El. laiške pateikiamas unikalus patvirtintas kvietimas parašyti atsiliepimą.
Šis patvirtintas procesas, kai atsiliepimus galima palikti tik gavus kvietimą, padeda užkirsti kelią netikriems ar apmokėtiems atsiliepimams iš nežinomų šaltinių ir išlaikyti mūsų įvertinimų patikimumą.
Jei jūsų siunta buvo pristatyta neseniai, patikrinkite el. pašto dėžutę, kurios adresą naudojote siuntimui, ir pasinaudokite savo asmenine atsiliepimo nuoroda.
Jūsų atsiliepimas padeda mums tobulinti paslaugas ir nustatyti sritis, kurias reikia gerinti:
- Pristatymo greitis (trukmė).
- Pristatymo kokybė (siuntos būklė).
- Klientų aptarnavimo patirtis.
- Užsakymo pateikimo ir siuntų valdymo paprastumas.
- Bendras pasitenkinimas „Ecoparcel“.
Jei susidūrėte su problemomis, prašome susisiekti su mumis.
Iki 2024 m. kaip atsiliepimų platformą naudojome „Trustpilot“ ir surinkome daugiau nei 14 000 atsiliepimų, kurių vidutinis įvertinimas buvo 4,5 iš 5 žvaigždučių.
Perėjome prie naujos platformos, kad užtikrintume, jog atsiliepimai būtų tik iš patvirtintų klientų, todėl mūsų įvertinimai tapo dar patikimesni.
Ecoparcel yra sparčiai auganti siuntų siuntimo įmonė, įsikūrusi Londone, Jungtinėje Karalystėje, siūlanti privatiems asmenims ir prekybininkams patogias siuntų siuntimo paslaugas itin žemomis kainomis. Galime siųsti jūsų siuntas į 24 Europos šalis ir iš jų, todėl suteikiame daugiau galimybių nei dauguma mūsų konkurentų.
Pradėjome nuo mažų žingsnių 2010 m. ir nuo tada nuolat augome, o 2014 m. labai sėkmingai įsitvirtinome Jungtinės Karalystės rinkoje. Dabar sparčiai plečiamės ir bendradarbiaujame su patikimomis bei laiko patikrintomis kurjerių bendrovėmis.
Savo klientams, tiek privatiems asmenims, tiek prekybininkams, siūlome didelius privalumus. Pasirinkę mūsų įmonę ne tik sutaupysite laiko, bet ir pinigų, nes gausite vis didesnę pinigų grąžinimo dalį.