Recensioni

good prices, good delay, everything was perfect! Thank you

parcel picked up promptly and delivered correctly. great service

I sent a parcel from Rome to London. It needed 7 days and it seems to me too much time

Always Ecoparcel, is the best way to delivery something. Great!

excelent service !

fast, cheap and efficient

Una semana para poder recogerlo en casa... Sin notificarme de que no iban a aparecer durante los dias de espera... Ultima vez que tramito el envio con ellos!

I used the service to have an item delivered to me in Italy from a shop in Paris. I was satisfied with the service: although the first collection was cancelled and I was refunded and had to book another collection with another number. It was cancelled because the service was so fast to pass the data on to the carreer that the carreer contacted the shop by telephone before I myself had a chance to contact the shop via mail to let them know I had organized for a carreer to pick the item up, so the shop replied they had no instructions from me to leave the item in the hands of a carreer. Other from that the second shipment went very smoothly and quite quickly.

Five parcels sent via ecocrap, three of them went missing after the first depot. I emailed them once a day to try and get a status update on my parcels, i've received two replies in 4 weeks time, neither reply from the "customer service" had anything of note in them. Well, except for the comment that "two parcels have arrived" like 2/5 would somehow make me happy. Parcels are still missing, and no reply from their "customer service", and suddenly the ticket gets closed for no reason what so ever. This company is without a sliver of a doubt the absolute worst company i've ever had the displeasure of dealing with. I'd stay as far away as possible from this company.

Not sure if it's due to the cheaper price - but I experienced a long delay with my parcels, and had to literally solve the delivery problem myself! The customer service was merely helpful - after I notified them that the contact number was registered wrong, they said the courier had been notified and I should allow more time for delivery. Later on I received more auto-notices saying delivery problem due to wrong address, while my address is correct, and the only thing wrong was the phone number that I had changed. So this happened 3 times - delivery failed due to wrong address, and the customer service had no phone number, also unable to provide the local courier's number! In the end, my boyfriend drove to the local delivery center to ask about the parcels, and was shocked to learn that the parcels had been there for one week! And they had no idea that the contact phone number should be changed, after all those emails I sent!!! Finally I got my parcels because my boyfriend insisted to get the phone number of the exact delivery man! It was an upsetting experience, I would absolutely choose another company to save all these troubles next time!