Vélemények

I placed the order on their website two days before the collection. And they failed to come on the proposed day without any notice. Far worse, I wrote to them by email and messages on the same day, no one responded at all. Then I fully expected them to collect it on the next day, THEY FAILED AGAIN! I wrote to them again and no replies at all. On the third day, AGAIN THEY FAILED TO COLLECT MY PARCELS! I was really freaking out because I literally did nothing just to wait for the collection for 3 day but all failed! They didn't even respond to my email or message! They didn't come to collect before I left my city. Then I have to beg my friend to take care of the parcels and waited for another day ! At the end the customer service finally responded but never answered any questions I asked! Useless! They don't care about the distress, frustration caused! THEY ARE JUST INHUMAN!

Ecoparcel lost my package, then completely stopped communicating. I purchased additional insurance when sending the package but it is impossible to get anyone to answer my claim requests. They didn't even reimburse me the money that I paid for the shipping: it is locked in my "ecoparcel balance" to use in the future, even though after this experience I wouldn't dream of using it again, so it's as good as lost. Most people seem to be happy with their services, but be advised that if there is a problem and the package gets lost, you'll never get any of it back.

Excellent service! It has been a really fast and professional service! Will continue using Ecoparcel. Thanks

Anazing price, delivered as described within 4 days! Thanks a million!

excellent service and excellent communication .. will certainly use more often in the future .. thanks again Ecoparcel.eu

Great service!!!

The only reason that I have not given this service 5 stars is because the customer service and the online tracking let it down. Because the tracking information was incorrect I wasted my money on a very expensive premium rate customer service telephone call, which did not answer and several emails which were answered but far too slowly. In the end the courier did turn up on the day he was supposed to collect and the parcel was delivered in only three days but the tracking was informing me that it had been delivered when it hadn't actually been delivered until later in the day. I know this because I sent the parcel to my daughter.

Rápido, sencillo, cómodo y económico. Lo recomiendo

They kept their word, I received the parcels on time. I must say, though, that everyone box arrive in a bad condition.

Very excellent