Vélemények

Great service

Transporation took 9 days

The luggage did not arrive on time. Not even by close. The downside is that I was not aware where they are and nobody could tell me the location or the exact delivery date.

Servizio clienti inesistente. Ho pagato la spedizione due volte perchè la prima volta nessuno è venuto a ritirare il pacco ma nessuno mi rimborsa. È una fregatura.

Muy buen servicio en el envío nacional que he contratado

Transporation took 8 days

Parcel was delivered in 9 days

The collection was very good, and the tracking went well till 2 weeks ago, where was the last notification of where the package was, I contacted customer service a few times and they couldn’t help me as they didn’t know where was it. And yesterday, 2 weeks after the last update I got another update saying that it was in the country and today was delivered. I got the message that was delivered and that someone signed it, which was not true as it was left outside in the street on the front door. No call, nothing to tell me that they were leaving it outside. I’m very disappointed with the service in general. I understand that was Christmas, but I could have had more updates, and not knowing where was for 2 full weeks plus not getting help from customer service…. Not happy

Next to the Holiday season everything went well, I got my packages, my things arrived safely without broke anything.
The Ecoparcel's service is the best price for money on the market.
Thank you.

Half parcel ended in the bin, 3 weeks was a very long time. Was meant to arrive before Christmas. Was sent earlier according to your advice. Extremely disappointed this time.