Iskustva tvrtki

Odgovor tvrtke Ecoparcel

Good afternoon,

Unfortunately, that is not the case, as each parcel has its own unique barcode. Just to be safe, I have double-checked the barcodes on the labels provided, and they are indeed unique.

Parcels must be labelled correctly to avoid any misunderstandings or misrouting.

Best regards,
Julius

Odgovor tvrtke Ecoparcel

Hi Martin,

Our invoices are issued monthly by design, as this keeps the accounting process clear and manageable rather than generating a separate invoice for every individual shipment. Invoices are usually generated on the 7th of the following month to allow enough time for parcels booked at the end of the month to complete their journey and for the final shipment data to be received from our delivery partners. This may include updated information such as actual weight, dimensions, or customs clearance details, which need to be reflected accurately on the invoice.

For selected high-volume accounts, payment after the service is provided can be arranged. In such cases, a binding contract, direct debit agreement, and credit checks are also required.

This approach also helps small and medium-sized businesses access shipping services without unnecessary administrative overhead and excessive paperwork.

We understand that this process may not suit every company’s internal accounting timeline, and we are sorry for any inconvenience it may cause.