Recenzije

Odgovor tvrtke Ecoparcel

Hi Olga,

We are still investigating with our local partners to determine why your parcel was returned. At this stage, it appears that the items included were classified as restricted (jewellery).

In the meantime, we’ve issued a full refund to your payment card while the investigation continues.

Best regards,

Odgovor tvrtke Ecoparcel

Hi Napp,

As stated in the order confirmation email and our service guidelines, the shipper must provide the courier with the correct information or attach the appropriate labels to the parcels. If the courier wasn’t given clear instructions or if no labels were attached (in the case of a label-free service), the courier may label the parcels at their own discretion.

Therefore, the shipper’s responsibilities remain as outlined in the order confirmation and service guidelines:

1. Properly pack the parcel according to the guidelines to ensure the goods are secure.
2. Inform the courier of each parcel’s destination (when shipping to multiple destinations). The courier will print and apply the labels in the shipper’s presence.
3. Obtain a receipt or a copy of the label, which serves as proof of collection.

Odgovor tvrtke Ecoparcel

Hi Maria,

It's simply not possible to change the consignee's email address once the delivery has taken place.

As you've explained in the enquiry, you've made a mistake in the email address, so we've resent the PIN code to collect the parcel from the parcel shop to the consignee's phone number provided.

As we explained yesterday, the PIN code is sent to the consignee's email address and phone number via SMS. We can see that SMS was successfully delivered, whilst email has bounced (failed to be delivered).

The parcel can be collected from the selected locker/parcel shop at your convenience.

Service selected: Locker2Locker