Recenzije
Heel goed, snel en betrouwbaar. Twee keer werd een zending om onverklaarbare reden afgewezen tijdens het aanmaken van het label, terwijl de betaling wel was gelukt en ik het label niet kon uitprinten. De volgende dag werden beide bedragen keurig terugbetaald. Dank je wel, ECO Parcel-team!
Excellent
Everything perfect
Recomendo
Transporation took 3 days
I am extremely disappointed with my recent experience using Ecoparcel. I sent a parcel consisting of three securely attached boxes, packed carefully and confirmed as well secured by the SEUR staff member who personally collected it. However, when the shipment was delivered by DPD, only 2 out of the 3 boxes arrived.
Despite the fact that the parcel was sent as one single, secured unit, I am now being told by DPD to contact the original sender to start an investigation. I have had no updates, and Ecoparcel has not contacted me at all, despite the seriousness of the issue.
This missing box is causing a direct impact on the completion of my remote postgraduate studies, as it contained essential materials. The lack of communication, accountability, and support has been extremely stressful and frustrating.
Based on this experience, I cannot recommend Ecoparcel.
Odgovor tvrtke Ecoparcel
Good afternoon,
Thank you for your message, and we’re sorry for any confusion or inconvenience caused.
We’ve double-checked our system and, unfortunately, we don’t see any previous tickets or conversations from you or the shipper. To help us look into this as quickly as possible, please visit the Help Centre and select “Delivery Problem” to open a case.
We will, of course, investigate this matter for you. However, according to the booking details, only one parcel was booked. If three separate parcels were taped together, this counts as one consolidation, not one parcel, and each individual parcel should still have had its own label attached.
For future reference, please have a look at our Packing Guidelines and Shipping Guidelines in the FAQ to ensure everything is prepared correctly.
Thank you for your understanding, and we’re here to help resolve this.
I got my parcel broken. As I wrote on the parcel description there was an oven toaster inside the bax but the courier just throw it over the wall inside the yard.
Super easy and efficient, definitely the bast way to send parcels through Europe!
No he tenido ningún problema en cuanto a la recogida y entrega del paquete .y la verdad que volverè a utilizar los servicios de Ecoparcel cuando tenga que hacer algùn envìo .muchìsimas gracias por vuestro servicio
Gyors egyszerű ügyintézés
Izvrsno
Na temelju 13309 recenzija
5 zvjezdica
4 zvjezdice
3 zvjezdice
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Kako bismo osigurali autentičnost recenzija, Ecoparcel nakon svake dostave automatski šalje poziv za ostavljanje recenzije i pošiljatelju i primatelju.
E-poruka sadrži jedinstvenu potvrđenu pozivnicu za pisanje recenzije.
Ovaj potvrđeni postupak, dostupan samo putem pozivnice, pomaže spriječiti lažne ili plaćene recenzije iz nepoznatih izvora i održava naše ocjene vjerodostojnima.
Ako je vaš paket nedavno dostavljen, provjerite pristiglu poštu e-adrese korištene za pošiljku i slijedite svoju osobnu poveznicu za recenziju.
Vaša recenzija pomaže nam poboljšati naše usluge i prepoznati područja za unaprjeđenje:
- Brzina dostave (vrijeme isporuke).
- Kvaliteta dostave (stanje paketa).
- Iskustvo s korisničkom podrškom.
- Jednostavnost rezervacije i upravljanja pošiljkama.
- Ukupno zadovoljstvo Ecoparcelom.
Ako imate bilo kakvih problema, molimo kontaktirajte nas.
Do 2024. koristili smo Trustpilot kao platformu za recenzije i prikupili više od 14.000 recenzija s prosječnom ocjenom 4,5 od 5 zvjezdica.
Ecoparcel je brzorastuća tvrtka za slanje pošiljaka sa sjedištem u Londonu, Ujedinjeno Kraljevstvo, koja pojedincima i trgovcima nudi praktične usluge slanja pošiljaka po iznimno niskim cijenama. Vaše pošiljke možemo slati u i iz 24 zemlje diljem Europe, čime nudimo više mogućnosti od većine naših konkurenata.
Počeli smo skromno 2010. godine i od tada neprestano rastemo, uz vrlo uspješan prodor na britansko tržište 2014. godine. Sada se brzo širimo i ostvarujemo sjajna partnerstva s pouzdanim i provjerenim kurirskim tvrtkama.
Svojim kupcima, i pojedincima i trgovcima, nudimo velike prednosti. Odabirom naše tvrtke ne samo da štedite vrijeme, već i novac jer ostvarujete sve veći postotak povrata novca.