Recenzije
I received the wrong parcel.
A box was delivered at the pick up point with a label with my name on it but the dimension, the weight and the content of the box didn't match the one that was shipped. I tried to call for assistance and they said once in Belgium they printed the label of my box twice so they sent a random box to me and they sent the correct one "back to the sender".
I am very disappointed and concerned I'll never see my box again that had valuable things inside.
mentioned is: INVOICES ARE ISSUED BY /TH OF EACH MONTH - BUT here it is not ! EVEN my small ERP system generates the monthly reports and invoice output by it self, as it suppose to be in times of digital automation ! Companies in whole europe have to declare their taxes of the previouse month till the 10th to their goverment finance departments, shouldn`t be different in your country as well, means with your handling of not sending the monthly invoice on time handling you cause problems for your clients and they get punished from their finances for a matter not caused by them, what`s compensation for these trouble? You should get your money just after provide an invoice, JUST THIS justifies a payment from B2B, NOT BOOKING WITHOUT A PAPER !
Odgovor tvrtke Ecoparcel
Hi Martin,
Our invoices are issued monthly by design, as this keeps the accounting process clear and manageable rather than generating a separate invoice for every individual shipment. Invoices are usually generated on the 7th of the following month to allow enough time for parcels booked at the end of the month to complete their journey and for the final shipment data to be received from our delivery partners. This may include updated information such as actual weight, dimensions, or customs clearance details, which need to be reflected accurately on the invoice.
For selected high-volume accounts, payment after the service is provided can be arranged. In such cases, a binding contract, direct debit agreement, and credit checks are also required.
This approach also helps small and medium-sized businesses access shipping services without unnecessary administrative overhead and excessive paperwork.
We understand that this process may not suit every company’s internal accounting timeline, and we are sorry for any inconvenience it may cause.
Top service. Top app
Fast and perfect
Contento!!! El pedido tardó más de lo previsto pero llegó a su destino que es lo importante!! Gracias
Fenomenal!!!
Parcel was delivered in 3 days
I'm very satisfied. Good prices and correct handle.
The delivery was extremely fast and their prices are good. The only thing was they could make it more clear if you have to print the label by yourself or not.
I have used this website many times for my parcel in Europe, and i am very satisfied and I recommend it because it's easy and saving money.
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