Oznake i dokumentacija

Fakture za sve dovršene narudžbe automatski se generiraju 7. u mjesecu. Možete im jednostavno pristupiti u odjeljku "Moje narudžbe". Jednostavno odaberite ID narudžbe i pomaknite se prema dolje do odjeljka Dokumenti kako biste preuzeli fakturu.

Svoje naljepnice za otpremu možete preuzeti u odjeljku "Moje narudžbe" pod karticom "Dokumenti".

E-pošta s potvrdom šalje se nakon što naš kurirski partner potvrdi preuzimanje (to može potrajati do 1 sat). Ako ga niste primili, provjerite mapu neželjene pošte ili se obratite našem timu za podršku.

Iskreno se ispričavamo ako je vaša pošiljka stigla oštećena. Molimo napravite jasne fotografije paketa i oštećenja kao dokaz. Zatim idite na odjeljak "Moje narudžbe" i odaberite "Pošalji zahtjev". Naš tim za podršku vodit će vas kroz postupak podnošenja zahtjeva i pomoći u brzom rješavanju ovog problema.

Once the courier collects your parcel, they weigh and measure it at the depot. If it comes out heavier or larger than what you entered when booking, they charge for the difference, and you can see both the declared and the measured figures on your order.The price runs on chargeable weight, whichever is greater between the actual weight and the volumetric (dimensional) weight, so the way to avoid a surcharge is to weigh and measure the parcel with its packaging before you book. There's a full br…

Most lost parcels come down to a label that came off along the way. It usually happens when the label's stuck to the wrapping instead of the parcel, so if the wrapping tears or slips off the label goes with it and there's no way to trace the shipment. Stick the label straight onto the parcel.Before you can claim, the parcel has to be confirmed as lost. Once it is, open the order in My Orders and click Submit Claim. Then:If you sent personal belongings, add photos of the parcel taken before you …

If your parcel turns up damaged, you claim the same way as a lost one, through Submit Claim in My Orders, but the team also needs to see what happened:Photos of the damage itself.Photos of how the item was packed, outer packaging included.Each damaged item on its own line with proof of its value, and no generic "Clothing" or "Items" entries, since those get turned down.Packing counts here too. If something wasn't protected well enough to survive normal handling, the claim can be refused.