First of all, we are very sorry if this happened, according to the statistics, more than 92% of parcels are collected without any problems every day. 

There might be several reasons why parcel was not collected, usually, the address supplied is not fully specified or is in the closed territory, so courier cannot access it.

Thus, bad weather, accidents, road closures and heavy traffic can all affect a courier’s route and their ability to collect orders in the time.

If courier failed to collect, please open a new ticket, we will reschedule collection for a next working day.