Avis
Raffaella
Il y a plus d’un mois
Servizio Ottimo sempre puntuali.
Réponse d’EcoParcel
Gentile Raffaella,
grazie mille per la sua recensione!
Ritiro dei tre pacchi in Germania il 27 agosto e consegna congiunta in Ungheria stamattina, con tanto di fascia oraria precisa comunicata in anticipo — tre giorni lavorativi. Siamo felici che la puntualità sia sempre garantita.
Non vediamo l'ora di gestire la sua prossima spedizione!
Membre depuis
12/02/2026
Il reste 1 avis
Gemb
Il y a plus d’un mois
Every time on time :).
Réponse d’EcoParcel
Dear Gemb,
Thank you for your review!
Collected in Croatia on 25 August and delivered in the Netherlands on the 31st — five working days across three countries, right on schedule as always.
We look forward to your next shipment!
Membre depuis
11/08/2023
Il reste 1 avis
Giulya Giuly
Il y a plus d’un mois
Thank you so much! Excelent services as always
Réponse d’EcoParcel
Dear Giulya,
Thank you for your review!
Collected in Spain on 26 August and delivered in Romania this morning — four working days for a sizeable shipment travelling right across Europe. Glad it kept up the standard you're used to!
We look forward to your next shipment!
Membre depuis
06/03/2025
Il reste 1 avis
Sublinhar Lda
Il y a plus d’un mois
It’s great when everything runs smoothly, but even a small hiccup can throw everything off track.
Membre depuis
24/08/2026
Il reste 1 avis
Gergely Vadász
Il y a plus d’un mois
Easiest way for home to home delivery.
Réponse d’EcoParcel
Dear Gergely,
Thank you so much for your review!
Collected in Hungary on 27 August and delivered in Denmark this morning — three working days, genuinely door to door. Glad the whole process was this easy for you.
We look forward to your next shipment!
Membre depuis
21/08/2026
Il reste 1 avis
Andrej
Il y a plus d’un mois
In general all was good, some things to improve I send them directly. I will use them next time for sure. and they have the best AI agent I have seen :).
Réponse d’EcoParcel
Thanks, feedback received :)
Membre depuis
23/08/2026
Il reste 1 avis
Umberto Lauretta
Il y a plus d’un mois
Tutto impeccabile, servizio eccellente. Consigliatissimo!
Réponse d’EcoParcel
Gentile Umberto,
grazie mille per la sua recensione!
Ritiro in Italia il 25 agosto e consegna nella Repubblica Ceca oggi: quattro giorni lavorativi, con tanto di preavviso preciso sulla fascia oraria di consegna. Siamo davvero felici che tutto sia andato alla perfezione.
Non vediamo l'ora di gestire la sua prossima spedizione!
Membre depuis
20/08/2026
Il reste 1 avis
Manasik Fadul
Il y a plus d’un mois
Quite accurate in delivering at the exact estimated time of shipment.
Réponse d’EcoParcel
Dear Manasik,
Thank you for your review!
Collected in Italy on 24 August, routed through Poland, and delivered to you in Estonia within three working days — right on the estimate given at booking. We're glad the timing worked out exactly as promised.
We look forward to your next shipment!
Membre depuis
19/08/2026
Il reste 1 avis
Philine
Il y a plus d’un mois
Everything went very well!.
Réponse d’EcoParcel
Dear Philine,
Thank you for your review!
Collected in Greece on 20 August and delivered in Germany today, having travelled overland through Hungary — Greece to Germany is one of our longer routes, so we're glad it all went smoothly.
We look forward to your next shipment!
Membre depuis
30/08/2025
Il reste 3 avis
Piotr Jonczyk
Il y a plus d’un mois
After small issues with the app and slight delay the parcel finally has been collected and delivered
to the address as suppose to.
Re your response: Yes, you are absolutely right — there were no issues with the parcel during transportation itself. The problem occurred earlier, which is also why I based my rating on the overall customer experience rather than only the delivery.
On the original scheduled collection day, the courier arrived when I wasn’t at home. I tried to use the app to reschedule the collection for another date. The system charged me €5, without option to select a new collection date. I thought something had gone wrong, so I tried again, but exactly the same thing happened — another €5 was charged without me being able to choose a collection date. I contacted your support team, who informed me that the issue had been escalated and that someone would get back to me. A few days later, I received instructions on how to request a refund through the website. I did so, booked another collection date, and the refund was eventually processed, so there was no issue with the money in the end. However, delayed the whole process.
I also have one suggestion that could make the service much easier for customers. A collection window of 9:00–18:00 for example means that customers potentially have to wait at home for the entire day. It would be really helpful if, for example, customers could receive an estimated time of arrival by email — even just an indication of whether the courier is expected in the morning, around midday, or in the afternoon. Alternatively, a message from the courier saying that they expect to arrive within the next 2–3 hours would make a huge difference. Overall, I’m happy that the parcel was collected and delivered without any problems, and I appreciate the support team resolving the refund. Hopefully, these suggestions can help improve the experience for future customers-and for me as well, as I still intend to use your services in the future
Réponse d’EcoParcel
Dear Piotr,
Thank you for your review!
We're glad the parcel was collected as scheduled on 25 August and delivered to the address in Poland on the 31st.
We'd like to understand the app issues you ran into, though — nothing on the shipment side shows a problem, so it sounds like something in the booking flow. If you can tell us what happened, we'll pass it to our team, as that's exactly the kind of feedback that helps us fix things.
We'd like to earn that fifth star on your next shipment!
Excellent
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EcoParcel est une société d’expédition de colis en pleine expansion basée à Londres, au Royaume-Uni, qui offre aux particuliers et aux commerçants des services d’expédition de colis pratiques à des prix extrêmement bas. Nous pouvons expédier vos colis depuis et vers 24 pays d’Europe, ce qui nous permet d’offrir plus de possibilités que la majorité de nos concurrents.
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