Arvustused

Goods arrived safely, delivery time could have been faster.

They didn't show up on the day they should have collected our parcels. We emailed them explaining that collection should happen then in a different address, because we live no more in the initial flat. They said we needed to cancel that order and process a new one. The funny thing is that 4 days after that they haven't canceled our order, so they still have our money (quite a lot, by the way), and our parcels have not been delivered. Even more, they have tried to use one trick to blame us about that situation. After all of that they emailed us saying that we were absent from home when they tried to collect the parcel!!! But they did it so bad that they didn't even put the correct day in the email!!! (that in the order it is correct, by the way). So frustrating and annoying, because the only way to contact them is by email and they don't reply, or try to play games with us. Obviously I would not recommend this service to anyone and I will make sure I share my experience with everyone I know

Great service. Fast delivery. I will use it again

really fast, easy online website to book it, amazing prize!

Fast and cheap! Strictly recommended!

Great service. Order delivery with the best conditions

I got a problem with my parcel. The parcel was not collected and i got an e-mail that it will be collected on the next working day But on the next working day i wouldn't have been in the city anymore, so i needed to contact ecoparcel urgently. I tried to contact the company on friday at 3 pm (so not after the working day). Nevertheless the support center was supposed to work until 6, at 3 it was already closed. By closed i mean offline, because the company doesn't have any hotline, one can write them only an e-mail or in facebook messenger.

Great service. Would be better if the pick up time for the parcel was provided though!

LOST MY PHONE, COMPANY IS NOT CONTACTABLE I used this company to send a phone from Spain to the UK. The phone vanished and my parcel never arrived. I am now unable to contact the company as there is no number listed on their website, and they do not reply to customer service emails or messages on FB. I paid for insurance (which was extra) but as they won't reply to my emails I haven't been able to process a claim. They took my money, took my phone and vanished. Ignore the good reviews on FB (are they real?) DO NOT USE.

I have used ecoparcel before without any problems but on this occasion my package has not been delivered to its destination after 9 days. There is no tracking information after ‘collection successful ‘, so I assume it hasn’t left the UK yet. My frustration is that the only way to communicate with ecoparcel is via email and following my first enquiry over 24 hrs ago (to which I received a short reply promising to look into it), I have had no update. My subsequent enquiries via email have produced a standard reply telling me that my enquiry will be answered within 24 hrs. As it’s now Friday I’m assuming that will be Monday which which be 12 days post collection. The inability to communicate successfully and get information regarding the problem is extremely frustrating apart from the potential loss ie my daughter in Austria won’t have her Xmas presents and winter clothes.