Arvustused

EcoParceli vastus

Good afternoon,

We’re very sorry for your experience with our services and understand your frustration.

At the moment, over 30 of your parcels are in transit, and none of them have been lost.

As we explained yesterday, one parcel wasn’t delivered due to an incorrect address. Today we’ve forwarded the correct address to the local depot, and the parcel will be put out for delivery on the next business day.

Transit times from Poland to Italy typically range from 2 to 4 business days; in most cases, parcels are delivered on the third business day (picked up on Monday, delivered on Wednesday).

Please don’t hesitate to reach out if you need any further assistance or clarification.

EcoParceli vastus

Good evening,

Could you kindly clarify the issue you experienced?

The parcel was collected last week and remained in transit for five days, as advised. Unfortunately, the delivery attempt yesterday was unsuccessful as no one was available to receive it. As a result, the parcel was left at the parcel shop.

We can see that the parcel was collected today, which brings the total lead time to six days. However, please note that the delivery was attempted on the fifth day.