Arvustused
Great service! They even donated me a box when apparently my lousy paper bag which I've used for sending some of my stuff. I'll promise I'll use a more sturdy packaging for future parcels. Again, many thanks!!
Super, fast , profi
I WANT THE ENTIRE BALANCE TO BE REFUNDED. I HAVE OPENED THIS REQUEST FOR A WEEK AND NOBODY GOT BACK TO ME!!!!!
EcoParceli vastus
Hi Katie,
When contacting us, make sure to select the correct category. As you've selected "Open a business account" and the request was related to the order that's in progress, the request went to the incorrect department.
I have escalated this matter to our operations team - the refund has been issued.
Have a nice day.
Parcel was delivered in 4 days
Parcel was delivered in 2 days
The pick up was great in both countries, early and quick process. However the delivery to Spain took longer than expected as we tried to arrange for a collection point, which delayed the parcel 3 days! Other than that, it was a positive experience.
I recommend this website to everyone. I received my parcel very quickly for a cheap price. Overall, very good website and I'm very happy. I will always be using this website because it is safe. Thank you very much, Ecoparcel.
Always good and cheap
Be careful – the company refuses to help in any way with locating the package. No customer service, no phone number, no email – only a chat, which they eventually closed so I could no longer continue the conversation about the packages. I was absolutely shocked at how poorly the customer service was handled.
EcoParceli vastus
Good afternoon,
Please note that our system automatically closes tickets if we don’t hear back within five days. Since our last communication—confirming the successful delivery of your three parcels—we have not received a response, the ticket was closed.
If there’s anything else we can help you with, please feel free to open a new ticket.
Regarding the delay you experienced, it occurred because the shipper did not label the parcels before handing them to the courier, despite selecting a service that requires label printing.
Not having any type of customer service support by email or call centre
Suurepärane
Põhineb 12713 arvustusel
5 tärni
4 tärni
3 tärni
Kirjuta arvustus
Tagasiside autentsena hoidmiseks saadab Ecoparcel pärast iga kohaletoimetamist automaatse arvustuse kutse nii saatjale kui ka saajale.
E-kiri sisaldab ainulaadset kinnitatud kutset arvustuse kirjutamiseks.
See kinnitatud, ainult kutse alusel toimiv protsess aitab vältida võltsitud või tasustatud arvustusi tundmatutest allikatest ning hoiab meie hinnangud usaldusväärsena.
Kui teie pakk toimetati hiljuti kohale, kontrollige palun saadetise jaoks kasutatud e-posti aadressi postkasti ja järgige oma isiklikku arvustuse linki.
Teie arvustus aitab meil oma teenuseid parandada ja tuvastada valdkondi, mida täiustada:
- Kohaletoimetamise kiirus (tarneaeg).
- Kohaletoimetamise kvaliteet (paki seisukord).
- Klienditeeninduse kogemus.
- Broneerimise ja saadetiste haldamise lihtsus.
- Üldine rahulolu Ecoparceliga.
Kui teil esineb probleeme, palun võtke meiega ühendust.
Kuni 2024. aastani kasutasime arvustuste platvormina Trustpiloti ja kogusime üle 14 000 arvustuse keskmise hinnanguga 4,5 tärni 5-st.
EcoParcel on Ühendkuningriigis Londonis asuv kiiresti kasvav pakkide saatmise ettevõte, mis pakub eraisikutele ja kaupmeestele mugavaid pakisaatmisteenuseid äärmiselt madalate hindadega. Saame saata teie pakke 24 riiki üle Euroopa ja seeläbi pakkuda suuremaid võimalusi kui enamik meie konkurente.
Alustasime väikselt 2010. aastal ja oleme sellest ajast alates kasvanud, sisenedes 2014. aastal väga edukalt Ühendkuningriigi turule. Laieneme nüüd kiiresti ning teeme tihedat koostööd usaldusväärsete ja end tõestanud kullerfirmadega.
Pakume oma klientidele, nii eraisikutele kui ka kaupmeestele, suurepäraseid eeliseid. Valides meie ettevõtte, säästate lisaks ajale ka raha, saades järjest suurema protsendi raha tagasi.