Arvustused
I am extremely dissatisfied with EcoParcel’s service. Everything started badly from the very beginning, at the order placement stage. I scheduled a pickup for a specific day, but no one showed up and no explanation was given. I tried to contact the company through multiple channels and received absolutely no response.
The lack — or rather the extremely poor quality — of customer support is astonishing. Despite having a live chat on their website and opening several support tickets, I was either ignored, received no replies at all, or had my tickets closed without any resolution. This level of customer service is unacceptable.
After a lot of effort, I finally managed to get the parcel picked up. However, once the shipment started, the problems continued. The parcel went back and forth unnecessarily and exceeded the estimated delivery time. What makes this even more frustrating is that I sent three other parcels with exactly the same specifications, collected from the same location, at the same time, and sent to the same country/region. While the others arrived normally, this one was delayed by almost a full week.
Once again, I attempted to contact customer support, but it was pointless. The only responses I received were vague and dismissive, basically telling me to “just wait,” without any real explanation or attempt to help.
Overall, my experience with EcoParcel has been extremely disappointing. Poor communication, terrible customer support, missed pickups, and unreliable delivery times make this a service I cannot recommend.
Parcel was delivered in 3 days
Genial, todo ok
Delivery Really Fast and easy to order
Transporation took 3 days
Entrega puntual, personal agradable.
Great service
The package was taken on time and arrived on the expected day.
However, I don't give full stars because the package was not delivered to me, despite I stayed home all day. They never ring the bell (which works perfectly) or tried to contact me by phone (which they had), but delivered instead the package on the doorstep of a neighbor (whose name does not even correspond to the receipt signature, so could have been in principle difficult to track down).
Parcel collected in the indicated time slot and delivery arrived before the expected time. Fast, easy and cheap
Transporation took 5 days
Suurepärane
Põhineb 13305 arvustusel
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Kirjuta arvustus
Tagasiside autentsena hoidmiseks saadab Ecoparcel pärast iga kohaletoimetamist automaatse arvustuse kutse nii saatjale kui ka saajale.
E-kiri sisaldab ainulaadset kinnitatud kutset arvustuse kirjutamiseks.
See kinnitatud, ainult kutse alusel toimiv protsess aitab vältida võltsitud või tasustatud arvustusi tundmatutest allikatest ning hoiab meie hinnangud usaldusväärsena.
Kui teie pakk toimetati hiljuti kohale, kontrollige palun saadetise jaoks kasutatud e-posti aadressi postkasti ja järgige oma isiklikku arvustuse linki.
Teie arvustus aitab meil oma teenuseid parandada ja tuvastada valdkondi, mida täiustada:
- Kohaletoimetamise kiirus (tarneaeg).
- Kohaletoimetamise kvaliteet (paki seisukord).
- Klienditeeninduse kogemus.
- Broneerimise ja saadetiste haldamise lihtsus.
- Üldine rahulolu Ecoparceliga.
Kui teil esineb probleeme, palun võtke meiega ühendust.
Kuni 2024. aastani kasutasime arvustuste platvormina Trustpiloti ja kogusime üle 14 000 arvustuse keskmise hinnanguga 4,5 tärni 5-st.
EcoParcel on Ühendkuningriigis Londonis asuv kiiresti kasvav pakkide saatmise ettevõte, mis pakub eraisikutele ja kaupmeestele mugavaid pakisaatmisteenuseid äärmiselt madalate hindadega. Saame saata teie pakke 24 riiki üle Euroopa ja seeläbi pakkuda suuremaid võimalusi kui enamik meie konkurente.
Alustasime väikselt 2010. aastal ja oleme sellest ajast alates kasvanud, sisenedes 2014. aastal väga edukalt Ühendkuningriigi turule. Laieneme nüüd kiiresti ning teeme tihedat koostööd usaldusväärsete ja end tõestanud kullerfirmadega.
Pakume oma klientidele, nii eraisikutele kui ka kaupmeestele, suurepäraseid eeliseid. Valides meie ettevõtte, säästate lisaks ajale ka raha, saades järjest suurema protsendi raha tagasi.