G

Liige alates

12/05/2020

Jäi 2 arvustust

Gennaro

Rohkem kui kuu aega tagasi

Lately your service is unacceptable, a package which usually arrives in 48 hours, has just arrived after 10 days... The package was completely damaged, not to mention the delay which was unacceptable. Service clients are always very "understanding", except the fact that they are unable to take responsibility for the delays, we have never received any compensation for the huge delay. We always receive the same sentences from them "we understand your frustration". Just to be clear,we are not frustrated, but very very tired of your low quality service... Seems to be obliged to search for another courier service...

EcoParceli vastus

Thank you for taking the time to share your experience. I’m truly sorry to hear that your recent shipment arrived so late and in damaged condition—this is certainly not the level of service we aim to provide.

After reviewing your order, I see that this parcel was booked on our Super Economy service (€8.12) via parcel lockers, rather than the Regular Cross-Border door-to-door (€18.85) option you’ve used before. With Super Economy, transit times are longer and the clock starts as soon as the package is scanned at the locker or drop-off point—unlike door-to-door, which is picked up from your address and delivered directly to the recipient’s address in 48 hours.

| LockerLocker | 7 päeva

Suurepärane

Põhineb 12709 arvustusel

5 tärni

4 tärni

3 tärni

EcoParcel on Ühendkuningriigis Londonis asuv kiiresti kasvav pakkide saatmise ettevõte, mis pakub eraisikutele ja kaupmeestele mugavaid pakisaatmisteenuseid äärmiselt madalate hindadega. Saame saata teie pakke 24 riiki üle Euroopa ja seeläbi pakkuda suuremaid võimalusi kui enamik meie konkurente.

Alustasime väikselt 2010. aastal ja oleme sellest ajast alates kasvanud, sisenedes 2014. aastal väga edukalt Ühendkuningriigi turule. Laieneme nüüd kiiresti ning teeme tihedat koostööd usaldusväärsete ja end tõestanud kullerfirmadega.

Pakume oma klientidele, nii eraisikutele kui ka kaupmeestele, suurepäraseid eeliseid. Valides meie ettevõtte, säästate lisaks ajale ka raha, saades järjest suurema protsendi raha tagasi.

We use cookies to improve your experience. By continuing to use our site, you agree to our use of cookies.

Accept all