Reseñas

Very bad!!! My parcel hasn't been collected for 4 days and nobody replied on my questions!! Have to cancell my order. Nobody explained me why that has happened and I still havent received refund on my account!! Awful customer service and communication only via email (not working anyway)!! Never again!

Excellent service! Super fast! Highly recommended

It was almost as quick as expectet

There was a mistake in the collection address and this error delayed the entire collection by 2 weeks as no one from the customer service answered my multiple emails for one week. Really a poor customer service and job. I don't recommend ecoparcel.

Delivery arrived in good conditions a bit later than usual but I'm happy with the experience.

Please people stay away from this "company", It's totally SCAM. They lost (stolen?) my luggage shipped from Dublin to Italy that has never arrived. From 3 days they removed their email address, so we cannot contact them anymore since they don't have a telephone number too. I'm starting a legal way against them to get back my money and the value of the luggage. They use to remove all the bad comment from Facebook and Instagram, a lot of people are complaining and after a while their comments doesn't exists anymore. It's SCAM, STAY AWAY FROM THIS FAKE COMPANY of 2 people. I will write bad reviews everywhere until you close your company.

Speaking about Spain - it has been incredibly slow and problematic to get the courier to pick up the package. They didn't show up in the booked day and didn't notify, it took 4 business days to make it (contacting client support via web-site, exchanging several emails, calling to local transport service responsible for picking up, changing the pick up date twice... nightmare). Everything after this was fast = 1 business day to get the package to Poland (based on tracking information on the web-site - it is stated delivery will be tomorrow). We'll see. Client support is fast and good, local transportation partner - awful.

Never use ECOPARCEL!!!!!!!! They collected my box on the 21st of August and it still didn't arrive!!!! (today is the 12th of September) They are not reacting to my emails and messages! I have no idea about my box! Its not normal my personal things were inside! If someone has the same problem pls write me: adam.krisztina95ATgmail.com we have to do something!

Very clear website and fast pick up and delivery at destination. Would use it any time again

Absolutely fantastic service!