Reseñas

I have used ecoparcel before without any problems but on this occasion my package has not been delivered to its destination after 9 days. There is no tracking information after ‘collection successful ‘, so I assume it hasn’t left the UK yet. My frustration is that the only way to communicate with ecoparcel is via email and following my first enquiry over 24 hrs ago (to which I received a short reply promising to look into it), I have had no update. My subsequent enquiries via email have produced a standard reply telling me that my enquiry will be answered within 24 hrs. As it’s now Friday I’m assuming that will be Monday which which be 12 days post collection. The inability to communicate successfully and get information regarding the problem is extremely frustrating apart from the potential loss ie my daughter in Austria won’t have her Xmas presents and winter clothes.

Fast and convenient. The only problem was with the label - it was formed by the website not correctly.

Great service from start to finish :)

My parcel had to be collected today, nobody came, I haven´t received any phone call and there is no phone to contact. Trying to raise a query on their site it says " If by any chance collection failed, or courier could not make it in time, please make sure to contact us - we will reschedule collection for next day" Where can we call?

Very good service. In time, with a good portal to follow the evolution of the delivery.

Everything was perfect

Really pleased with the service. Spain to UK - Fast and economical. Excellent.

I didn't receive any notification about the package had been sent. It's supposed to be sent in 2-4days, but after 7days I didn't get any notification. I think it will be better to give notification wether package has been sent. Thanks.

Il pacco è arrivato con un giorno di ritardo ma al suo interno era tutto perfettamente integro. Ottimo servizio!

A Very Dishonest And Totally Unreliable Company - By Far The Worst I have Seen In My Life ... And believe Me I Have Seen Many First Of All They Never Allow You To Ship Electronic Goods But They Take The Money For The Extra Insurance Anyway However If Something Happens And Your Parcel Gets Lost Or Stolen Then They Refuse To Pay Compensation Thats The First Indication How Dishonest The Company Is Okay They Mention That In Their Small Print That They Take No Responsibility For Electronics But Only There And Nowhere Else Most People Use Shipping Companies To Send Electronics And All Other Companies Allow To Send Electronics Anyhow What I Have Experienced With This Wanna Be Courier Service Is The Worst I have Experienced So Far First The Courier Service Came And Collected The Parcel From My Address - It Was BRT Who Collaborates With Ecoparcel Afterwards They Claimed That They Didnt Received The Parcel At All I Have Contacted Ecoparcel And Explained All This - They Promised To Take Care About It But Nothing Happened One Day Later The Receiver Of The Parcel Has Called Me And Told Me That The Scammer BRT Is Demanding About €30 From Her To Release The Parcel And She Has Send Me Even A Photo From The Invoice I Thought At Least Now They Cant Claim Anymore That They Never Received The Parcel I really Was Thinking That With This Proof I Could Get Definitely Help From Ecoparcel But What They Did Was A Real Nightmare I have Contacted Them And Explained Everything I have Even Send The Photo That Shows The Invoice From Courier However They Promised To Contact BRT And To Solve The Problem Very Fast Day After Day Has Past but Nothing Happened The Customer Who Suposed To Receive The Parcel Called Me Everyday And Asked For The Parcel I Tried To Contact Ecoparcel But They Played Dead It Was Absolutely Not Possible To Get A Response From Them And They Even Tried To Block My Account So That I Cant Contact Them Anymore After 4 Days I Gave Up To The Illusion That They Would Ever Respond Long Story Short - Dont Trust This Company Because You Can Ve 100% Sure That They Will Not Care About You If Something Happens And If You Come Ever To Italy DONT USE BRT Because They Are Realy The Worst Of The Worst You Might Think Well There Are Some Good Reviews About Ecoparcel So They Cant Be That Bad I Can Assure You They Will Not Hesitate To Misuse Your Trust And You Will Bear The Full Consequences If Something Goes Wrong And The First Thing What They Will Do Is To Ignore You Completely I hope Nothing Happens If You Use Their Service But If Yes Then You Will Loose Everything For Sure Its An Unprofessional Company With People Who Only Lie, Make Promises They Never Intend To Keep And Ignorants Who Care Only About Them Self And The Courier Companies With Whom They Work With They Will Do What Ever They Can To Protect Their Couriers Even They Try To Steal Money From You By Demanding Extra Payment From The Recipient Though You Paid For The Shipment Already