Reseñas

Hi! I am sorry to state that the customer service was horrible. I have scheduled apick up for the 2nd of January. My pick-up did not show up, nor did I get any phone call about why or whether they would come. I have contacted your cutsomer service (Melissa) that assured me that had deemed my pick-up as urgent, and the next day, it would be picked up. So, on the 3rd of January...nobody came to pick up nor was I given any explanation. I have contacted your customer service again, and among apologies, I was assured that the next day it would be solved. So..on the 4th of January... still nobody picked up my package. Only on the 5th of January, 3 days after my scheduled order, was somebody to pick up. Also, the boy who came to pick up informed me that my order had arrived to him that day in the morning. So, if Melissa had been more competent, more insistent with the other firm, and had actually asked with urgency that my package to be picked up, maybe this wouldn't have happened. So, I am sad to say that Customer Service was horrible and EcoParcel should assume the blam for it, because if I pay for a service to happen on the 2nd of january, I want it to happen on the 2nd of January. Not 3days later.

Practically and a great service for shipments at low cost, it will be the thirtieth time I use their services, what to say, perfect, punctual, and excellent communication for any problem. Highly recommended

Everything in order, easy and practical.

Excellent! Thank you

The courier didn't pick up the parcel at the agreed date and I didn't receive any notification for the delay. They came the following day, though. I would have appreciated a notification, as the person who delivered the parcel to the courier had to spend 2 full days waiting at home. Other than that, I had a positive experience, the parcel and the products in it arrived intact, even the more fragile ones (bottles of wine).

Fas, cheap and convenient :)

fast, reliable parcel was shipped in 2 days.

Always trust ecoparcel to collect and deliver my parcel on time Perfect pickup and always delivered on time if not before Great value for money I recommend this firm to all my friends that ship to Spain

was really good and fast!!

Used for the first time. Excellent, collected on the day arranged. Was delivered within the time quoted. Very competitive price. Easy to follow online booking. If they maintain this standard of service they will be my first choice of courier.