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Respuesta de Ecoparcel

Thank you for your feedback! We're happy to hear everything went perfectly from start to finish with your shipment from Portugal to Belgium. We appreciate your trust and look forward to working with you again!

Respuesta de Ecoparcel

We're glad to hear everything went perfectly with your shipment from France to Italy. We appreciate your support and look forward to working with you again!

Respuesta de Ecoparcel

Siamo felici di sapere che la raccolta e la consegna del pacco sono state impeccabili e rapide. È fantastico che tu abbia già programmato un'altra spedizione — non vediamo l'ora di occuparcene!

Respuesta de Ecoparcel

Hi Nuno,

Thank you for your feedback, and we're sorry to hear about the frustration you've experienced.

We've reviewed all of your orders and can confirm that they have been marked as Completed following successful delivery. Our platform relies on tracking data imported directly from the courier handling the delivery, and updates typically occur once every 24 business hours or when the parcel enters or leaves a depot.

In some cases—such as direct transportation between countries (e.g., Portugal to Spain)—you may only see one inbound and one outbound status, as the parcel moves straight from origin to destination with minimal depot stops.

Once the courier confirms a Delivery Successful status, the order is finalized and automatically marked as Completed in our system. Invoicing for completed orders is then processed at the end of each month.

We truly appreciate your continued use of our service and regret that this recurring issue has affected your experience. If you still have concerns or need specific receipts sooner, please feel free to reach out via our Help Center—we’re here to assist.

Respuesta de Ecoparcel

Thank you for your feedback, Leo! We're delighted to hear you found our service excellent and professional. It's great to know your delivery from Italy to Estonia went smoothly. We look forward to working with you on all your future shipments!

Respuesta de Ecoparcel

Thank you for your detailed feedback!

We’re glad to hear your parcel arrived ahead of schedule and that you found the price competitive compared to local options.

To clarify: our pricing doesn’t change daily or hourly. However, there is a difference in pricing depending on whether you're logged in as a business customer or not—business accounts may see adjusted rates. Additionally, pricing is influenced by volumetric weight, which is explained during the booking process. For example, a 1kg envelope and a 1kg box sized 50x50x50cm will be priced differently due to size.

As for label downloads, you can find all related documents in the My Orders section. Under "My Documents", you’ll see a "Download Label" link for each order.

If you have any further questions or need assistance, feel free to reach out—we’re here to help!

Respuesta de Ecoparcel

According to our records, both parcels were collected, signed for, and successfully delivered in Belgium to the consignee.

To assist you further and clarify any confusion, please contact us directly through our Help Center. Our team will be happy to look into this in more detail and provide any additional information you may need.

Respuesta de Ecoparcel

Vielen Dank für Ihr Feedback!
Es freut uns sehr, dass Sie mit der schnellen Abholung und Lieferzeit zufrieden waren. Ihre Empfehlung und Ihr Vertrauen bedeuten uns viel. Wir freuen uns darauf, auch in Zukunft wieder mit Ihnen zu arbeiten!

Respuesta de Ecoparcel

Grazie per il tuo feedback! Siamo felici di sapere che la spedizione è stata veloce, economica e che il pacco è arrivato in perfette condizioni. Ci auguriamo di collaborare di nuovo con te presto!