Reseñas

Respuesta de Ecoparcel

Dear Sergio,

Thank you for taking the time to share your feedback. We are truly sorry to hear about the condition in which your suitcase arrived and understand how disappointing this situation must be.

We would like to clarify that suitcases are not designed for road transportation as standalone shipping items and, for this reason, they are not recommended to be shipped without protective packaging. During the booking process, we inform all customers that suitcases must be properly packed inside a sturdy cardboard box to ensure safe transport.

Unfortunately, when these packaging guidelines are not followed, the risk of damage during transit significantly increases. Proper external packaging is essential to protect items from the normal handling processes involved in road transportation.

We genuinely regret that this has been your experience and appreciate your understanding regarding the importance of following the packaging requirements outlined at the time of booking.