Reseñas
I payed for the house delivery but the delivery was sent to a locker (and I was home all day)
I am extremely dissatisfied with EcoParcel’s service. Everything started badly from the very beginning, at the order placement stage. I scheduled a pickup for a specific day, but no one showed up and no explanation was given. I tried to contact the company through multiple channels and received absolutely no response.
The lack — or rather the extremely poor quality — of customer support is astonishing. Despite having a live chat on their website and opening several support tickets, I was either ignored, received no replies at all, or had my tickets closed without any resolution. This level of customer service is unacceptable.
After a lot of effort, I finally managed to get the parcel picked up. However, once the shipment started, the problems continued. The parcel went back and forth unnecessarily and exceeded the estimated delivery time. What makes this even more frustrating is that I sent three other parcels with exactly the same specifications, collected from the same location, at the same time, and sent to the same country/region. While the others arrived normally, this one was delayed by almost a full week.
Once again, I attempted to contact customer support, but it was pointless. The only responses I received were vague and dismissive, basically telling me to “just wait,” without any real explanation or attempt to help.
Overall, my experience with EcoParcel has been extremely disappointing. Poor communication, terrible customer support, missed pickups, and unreliable delivery times make this a service I cannot recommend.
Transporation took 3 days
Genial, todo ok
Delivery Really Fast and easy to order
Parcel was delivered in 3 days
Entrega puntual, personal agradable.
Great service
The package was taken on time and arrived on the expected day.
However, I don't give full stars because the package was not delivered to me, despite I stayed home all day. They never ring the bell (which works perfectly) or tried to contact me by phone (which they had), but delivered instead the package on the doorstep of a neighbor (whose name does not even correspond to the receipt signature, so could have been in principle difficult to track down).
Parcel collected in the indicated time slot and delivery arrived before the expected time. Fast, easy and cheap
Excelente
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Ecoparcel es una empresa de envíos de paquetes de rápido crecimiento con sede en Londres, Reino Unido, que ofrece a particulares y comerciantes servicios cómodos de envío de paquetes a precios extremadamente bajos. Podemos enviar sus paquetes hacia y desde 24 países de toda Europa, ofreciendo así mayores oportunidades que la mayoría de nuestros competidores.
Empezamos siendo pequeños en 2010 y desde entonces no hemos dejado de crecer, con una integración muy exitosa en el mercado del Reino Unido en 2014. Ahora nos estamos expandiendo rápidamente y contamos con sólidas alianzas con empresas de mensajería fiables y de larga trayectoria.
Ofrecemos grandes ventajas a nuestros clientes, tanto particulares como comerciantes. Al elegir nuestra empresa, no solo ahorra tiempo, sino que también ahorra dinero al obtener un porcentaje de reembolso cada vez mayor.