Coronavirus update. Customer information

Last updated 30 March 2020

Shipping is available

Ecoparcel is carefully monitoring the situation regarding COVID-19 (Coronavirus), actively responding and informing customers.
At present, we are still actively providing parcel shipping services to all European countries, our services are operating as normal.

You won't contract coronavirus from a package you receive

The World Health Organisation (WHO) and National Health Service (NHS) has informed that receiving parcels will not put anyone at risk
of contracting the Coronavirus and it's extremely unlikely that the illness could ever be transmitted this way. Fortunately, based on the latest information,
we can say that this virus does not tend to survive long on the various surfaces, in this case, the boxes or items you send.

Parcel shipping during Coronavirus 

In some locations, due to the special screening measures put in place by the relevant local authorities, shipments may take longer,
but consignments are still allowed and are not blocked. 

Deliveries may be slightly delayed due to the special screening measures put in place or put on hold
by the relevant local authorities as deliveries and collections are not possible in several areas.
Please find more information here on what municipalities inhibited due to operational problems.

Parcels above 30 kg are no longer accepted in the Parcel network for deliveries to all European countries. This measure is effective as of today, as the loading and unloading of these parcels usually require the assistance of the sender/recipient. In this way, we want to guarantee the "social distance" that has been imposed on all of us.

Return process:
Parcels which cannot be delivered due to Coronavirus-related blocked zip codes or closed businesses may be returned without fulfilling the standard return procedure in terms of pre-notification and minimum storage time.

Ecoparcel services

Ecoparcel has many years’ experience of contingency planning for a number of different scenarios. If the situation changes abruptly
after the parcel has left the sender and is stopped during the trip, the shipments will immediately be sent back to the sender. We will work closely
with the relevant authorities and will keep our customers informed of any updates, and in case of risk, these updates will be posted as soon
as they become available.

 

For more information, please contact directly