Support form

If you have an enquiry or would like to give us some feedback about our services, you can contact us via our online form.

All enquiries will be answered in 24 working hours.

Please specify order/parcel id, so we could solve your problem faster.


Most Frequently Asked Questions

Why my parcel was not collected?

First of all, we are very sorry if this happened, according to the statistics, more than 92% of parcels are collected without any problems every day. 

There might be several reasons why parcel was not collected, usually, the address supplied is not fully specified or is in the closed territory, so courier cannot access it.

Thus, bad weather, accidents, road closures and heavy traffic can all affect a courier’s route and their ability to collect orders in the time.

 

If courier failed to collect, please open a new ticket, we will reschedule collection for a next working day.