Business Testimonials

Not corrected to e-commerce web-shop Woocommerce

Transporation took 4 days

se ci sono problemi con i pacchi l'assistenza è inesistente

l'assistenza clienti è vergognosa

If it goes well, ok, it goes well but you need to still stay on top of the track and tracing. If it goes wrong, which is does quite often; with no-shows of drivers for example, the support service is a nightmare. Slow responses and often hiding behind their "flexible cancellation" policy or their logistic partner. If you don't add those 3 euros on each parcel, you always end up paying for cancellation, for rebooking, etc, etc.. It's time consuming to add orders at the platform and business profile is for large volumes per week which most small entrepreneurs don't have. Up to now, only 20% of the parcels arrived within estimated delivery date. Overall the most competitive pricing for heavy parcels, that's probably the only reason why I continue the use of the platform.

Parcel number 988887897182 was not delivered to us, it was delivered to someone else. Because I received an email notification: Parcel was delivered and signed by Lubovska. I don't know this lady. I called the GLS customer service line and the operator gave me the courier's phone number. I called the courier and he said that he doesn't deliver in Rovinka. The parcel is lost. Please find our parcel and deliver it to us.

se hai un problema con un ordine nessuno ti aiuta

L'assistenza clienti è inefficiente

I dont trust this company anymore.They have misplaced my parcel and it is impossible to get a solution. It is mean to be 24 hours response and when they response there is no solution. No one reply all nonsense

Transporation took 3 days