Reviews
Fast and parcel in good conditions
I placed several orders on Ecoparcel, and everytime everything went well. All my package arrived, on time, safely and with no damage. It did happen that one time I had a minor problem but the costumer service has been really helpful and very patient with me, guiding me towards the best possible solution. I would recommend them to everyone
Grazie molto bene ciao
Absolutely horrific company. The worst customer service I have ever experienced. Mainly because there is no service, there is nobody to contact. I emailed and facebooked the company multiple times and never received a response. In the end I received somebody else's package and not my own. When I say I received somebody else's package, I mean it was left outside my doorstep in south east London. This still hasn't been resolved. DO NOT USE THIS COMPANY. I CANNOT EXPRESS HOW TERRIBLE THEY ARE.
Quality service
I sent a luggage from Budapest to Italy. It took 4 working days with GLS company. the price is good compare with others.
I sent a box from Spain to Czech Republic. They came to pick it up on Thursday and I received it on Wednesday. The only little complain I have is that one of the sides of the box had a slit. Luckily I had nothing inside so small to fall.
I will tell you my experience with Ecoparcel. I made a request to send a box on April 12, I said they would pick it up on the 14th, but they did not until the 18th. On the day of the pickup, I reported that the box arrived in a maximum of two days. Well, today, April 28 (after 16 days) I still have not got my box. Worst of all is that in the tracking of the package appears for more than a week that the box is in Belgium. He wrote like 5 or 6 messages to the company and no one answers me, and there is no phone to call. A box that I can say is valued at more than 1000 €. I still have no answer and I do not know what else to do ...
Muy buen trato, falta un poco más de rapidez en el envío.
Best service as always.
Excellent
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.