Reviews
Collection worked perfect although only booked a day in advance. Delivery was fast.
As promised it took 5 days The people that I was in contact were very polite and nice. The phone contact helped the delivery to be smooth
Really good delivery, no damages at all.
Very good but... I usually use Ecoparcel, and never had any complaints, but it's now the second time that they fail to pick up on the day agreed, and with no notice. I have to check the tracking all the time to make sure they are really coming. Now I started to schedule the pick ups in my work place, because I cannot stay in the house the whole day and then no one comes. Very frustrating. But all the other times the service was really good and fast delivery, and I'm very pleased to work with them. Let's hope this little issue may be solved in the future.
For the first time as i send with ecoparcel not happy as collecting was made for monday and after sending of 20 e-mails was collected on Thursday... Only positiv thing is that is delivered in 8 days....
Slightly squeezed but everything is fine.
Everting was bad, the man that comes to bring the pack was rude and He didn't want to get the pack because it was heavy but I paid for 50 kgs and it was 50 kgs (same story at the delivery). After some emails and calls for understanding where the pack was and different problems for the delivery, the pack finally arrived at the destination but broken with things inside broken too. It was the worst delivery service I ever ever try.
Sent a parcel from Ireland to Italy, got the best price with Ecoparcel. They collected it when they said, no printing of labels, and delivered it safely. I would use them again.
I was obliged to take one of my 4 packages to take it from the 5th floor until GLS Van because the employee was angry about not elevator in my loft! Then Ecoparcel customer service didn't answer at all at my question about one luggage almost lost!
Dont keep appointments. Courier doesnt give you any answer. Hard to find to get anything to customer service. When you actually get there, you dont get any reply. Cant recommend in any way
Excellent
Based on 13123 reviews
5 stars
4 stars
3 stars
Write a Review
To keep feedback authentic, Ecoparcel sends an automated review invitation to both the shipper and the consignee after every delivery.
The email contains a unique verified invitation to write a review.
This verified, invite-only process helps prevent fake or paid reviews from unknown sources and keeps our ratings trustworthy.
If your parcel was recently delivered, please check the inbox of the email used for the shipment and follow your personal review link.
Your review helps us to improve our services and identify areas for enhancement:
- Delivery speed (lead-time).
- Quality of delivery (parcel condition).
- Customer service experience.
- Ease of booking and managing shipments.
- Overall satisfaction with Ecoparcel.
If you experience any problems, please contact us.
Until 2024, we used Trustpilot as our review platform and collected 14,000+ reviews with an average rating of 4.5 out of 5 stars.
We switched to a new platform to ensure reviews come only from verified customers, making our ratings even more reliable.
Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.