Reviews
Nemt, hurtig levering inden for tidsrammen
Transporation took 3 days
Transporation took 5 days
TODO OK +++++
Transporation took 5 days
Ottimo
Transporation took 3 days
Transporation took 4 days
Todo me parecía perfecto, el tiempo de entrega, el importe, la facilidad aun siendo dos países.... lo cual me hacia desconfiar un poco ya que tuve una experiencia anterior con DHL y fue muy exigente y nadie estaba al otro lado cuando hubo problemas....Ahora, con ECOPARCEL ha sido maravilloso Todo fácil te informan con exactitud y veracidad y cumplen los plazos. Del importe ya ni hablamos. Casi 10 veces más barato en ECOPARCEL. Lo recomiendo de todas todas. Son eficaces, eficientes y económicos. Los seguiré utilizando por siempre.
Very bad experience. I had to place three orders for the same box. For the first one, it arrived in my city but didn't leave the warehouse before being returned to the country of origin. For the second one, it had somehow increased in weight (without me touching the box) and they didn't pick it up, but they did charge me for it. And for the third one, it wasn't sent to my address. In addition, the method of confirming delivery of the box is by calling you once or twice in a few days on a number that does not allow you to call back. If you don't answer the phone then, the entire order is canceled (and you don't get your money back).
Reply From Ecoparcel
Good afternoon,
We want to clarify the situation, as the difficulties with your shipments were the result of incorrect information provided at the time of booking.
Your first order was placed in June. You declared the parcel as 53.00 x 49.00 x 76.00 cm, when in reality its size was 57.00 x 54.00 x 75.00 cm. This increased the volumetric weight from 29 kg to 38.48 kg. Shipments of this size are classified as non-conveyable and are normally returned immediately, as they cannot be processed through automated conveyors. Despite this, we made an exception and transported the parcel to Spain. The courier attempted delivery three times and also tried to reach the recipient by phone. With no response and no one present at the delivery address, the parcel was returned to you and accepted at the sender’s address.
In August, when you placed a second order, the courier could not accept the parcel at all because it was again oversized compared to the information you had declared.
Finally, in September, you provided the correct dimensions and weight (57.00 x 54.00 x 75.00 cm, 35 kg). With accurate details, the appropriate freight courier—designed to handle heavy and bulky shipments—was assigned, and the parcel was delivered successfully in Sevilla without issue.
If neither the parcel’s dimensions nor its weight has changed, why did you modify them on the last order for the same parcel?
To be clear, the service could not be provided on the earlier occasions because the parcel was underdeclared. By providing incorrect dimensions, the parcel was assigned to a standard service that cannot handle such shipments. Freight services are indeed more expensive, but they are the only suitable option for parcels of this size and weight.
Lastly, we note that for each order, at least two support tickets were opened and answered promptly. On each occasion, the situation was explained to you in detail.
We trust this clarifies the matter.
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.