Reviews

Thank you so much! Excelent services as always

It’s great when everything runs smoothly, but even a small hiccup can throw everything off track.

Easiest way for home to home delivery.

In general all was good, some things to improve I send them directly. I will use them next time for sure. and they have the best AI agent I have seen :).

Tutto impeccabile, servizio eccellente. Consigliatissimo!

Quite accurate in delivering at the exact estimated time of shipment.

Everything went very well!.

After small issues with the app and slight delay the parcel finally has been collected and delivered

to the address as suppose to.

Re your response: Yes, you are absolutely right — there were no issues with the parcel during transportation itself. The problem occurred earlier, which is also why I based my rating on the overall customer experience rather than only the delivery.

On the original scheduled collection day, the courier arrived when I wasn’t at home. I tried to use the app to reschedule the collection for another date. The system charged me €5, without option to select a new collection date. I thought something had gone wrong, so I tried again, but exactly the same thing happened — another €5 was charged without me being able to choose a collection date. I contacted your support team, who informed me that the issue had been escalated and that someone would get back to me. A few days later, I received instructions on how to request a refund through the website. I did so, booked another collection date, and the refund was eventually processed, so there was no issue with the money in the end. However, delayed the whole process.

I also have one suggestion that could make the service much easier for customers. A collection window of 9:00–18:00 for example means that customers potentially have to wait at home for the entire day. It would be really helpful if, for example, customers could receive an estimated time of arrival by email — even just an indication of whether the courier is expected in the morning, around midday, or in the afternoon. Alternatively, a message from the courier saying that they expect to arrive within the next 2–3 hours would make a huge difference. Overall, I’m happy that the parcel was collected and delivered without any problems, and I appreciate the support team resolving the refund. Hopefully, these suggestions can help improve the experience for future customers-and for me as well, as I still intend to use your services in the future

After technical issues with the app and double payment made without allowing me to proceed with re - collection order all has been sorted and the parcel has been collected and delivered

todo bien