Reviews
No customer support
PERFETO!!!!
They where in time to collect the parcel from sender and it was actually very quick in deliver to address. Recommend for sure!
I am extremely disappointed with the service provided by this transport company. During my recent delivery my suitcase was severely damaged while in their care. It was in perfect condition before handing it over, and it arrived broken, with visible structural damage that makes it unusable.
Reply From Ecoparcel
Dear Sergio,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the condition in which your suitcase arrived and understand how disappointing this situation must be.
We would like to clarify that suitcases are not designed for road transportation as standalone shipping items and, for this reason, they are not recommended to be shipped without protective packaging. During the booking process, we inform all customers that suitcases must be properly packed inside a sturdy cardboard box to ensure safe transport.
Unfortunately, when these packaging guidelines are not followed, the risk of damage during transit significantly increases. Proper external packaging is essential to protect items from the normal handling processes involved in road transportation.
We genuinely regret that this has been your experience and appreciate your understanding regarding the importance of following the packaging requirements outlined at the time of booking.
Perfect !!!!
Very good service
Good job!
Transporation took 1 days
Great Job!
El envío ha ido según lo esperado sin ningún problema. Lo único que mejoraría son los tiempos de recogida ya que la horquilla es muy amplia, pero esto creo que no depende directamente de ecoparcel
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.