Review #9448
Back to all reviewsI will say that the service provided was adequate. The items were delivered and my questions were responded to but, There was a delay in getting answers like 2-3 days at times. Overall vincent was excellent and answered my messages when he could. I would recommend them if you're tight on cash as their rates are wonderful but there is little to no communication and the tracking is awful.
Reply From Ecoparcel
Good afternoon,
The estimated lead time was 4 business days. The parcels were delivered in Ireland on the 5th business day as the delivery location was deemed remote, thus taking 48 hours for them to be delivered in IE after the inbound in Dublin.
The tracking events are updated every time the parcels inbound and outbound the depot, we include the depot's location next to the tracking event itself, making it easy to determine where parcels are currently located and which depot is responsible for the last mile delivery.
Unfortunately, there's nothing more to track, only the journey of the parcels.
Once the parcels are ready to be delivered a notifications are sent to the consignee's email address provided.
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.