Review #6740
Back to all reviewsThe company is lying. When at first you check how much postage 1 kg parcel from Ireland to the UK mainland - website shows: Ireland United Kingdom 1 €12.50 1 - 3 days €100.00 10 When you input details price magically changes to Ireland United Kingdom 1 €19.50 1 - 3 days €100.00 10. Update 1: If the dimensions so much affecting the price - why not ask about the dimensions on the main page? Parcel dimensions was: H8/L45/W30. Update 2: And it's looks like misleading, because when you input details, price going Up (by 7 euro in my case) not Down. 40 percent higher than offered + ecoparcel adding paypal fees aswell, so final price doubled. Isn't it better to show an honest price right away?
Reply From Ecoparcel
Good morning, price is calculated using volumetric weight. As size and space used in the lorries/vans/warehouses cost, it's normal that significantly bigger parcels (although weighing the same) cost more. Please check "Volumetric weight" at the FAQ. In addition to that, we do prompt notification when price does change (due to dimensions etc.). If you feel like you were charged inappropriately, please contact us directly via https://help.ecoparcel.eu
UPDATE: The main page is a quick quote, we provided the exact price as soon as all details are provided, as the price is dependent on the postcode as well, thus, all details must be provided straight after the quick quote.
UPDATE 2: We are very sorry for the inconvenience, prices do change, 1kg is considered a tiny package. We offer a significantly lower price for smaller packages. When placing an order for medium-size packages, prices do not change as drastically. Please note, that prices are still one of the lowest considering the competitors for a specified route, as we are a middle-man service, that's one of the best prices currently possible and that we were able to negotiate with a delivery company in question. As a result, sending a 10kg box or 20kg box IE - UK, price increases by only ~€3.
It's unfair to compare tiny and medium-sized packages, as completely different pricing strategies are applied to better suit needs of different merchants/customers.
As in order to diminish the costs for us and our customers, we require multiple details/dimensions for a price to be calculated.
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.