Review #6553
Back to all reviewsMy packages arrived so damaged. The carton box was falling apart upon arrival. The tracking system kept on giving false information. I had a piece of wood and a frame inside my packages that got broken... It's to say how badly they must have handled the package. The delivery took longer than advertised. Overall I'm very disappointed by the service and would not use again or recommend.
Reply From Ecoparcel
Good morning Jeanne, we are very sorry to hear that your parcel was damaged, overall our partners have quality levels of 99% per annum successfully delivered parcels, nonetheless, we investigate every claim case-by-case basis. Could you please contact us directly, additionally please fill a compensation form at the section "My Orders", upon that, we will proceed with compensation procedures.
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.