Review #4230

On the positive side, the price was excellent, the customer service staff were friendly and seemed to want to help. On the negative side... Their site suggests using several small parcels instead of a large, heavy one. They do not say that this will cost considerably more. Package was not collected on the booked day (with 5 days notice given) and nobody bothered to contact me. After I chased, I was told the next day, it would be collected the following day, without asking if that suited me! It was picked up and the "track" page was updated 6 1/2 hours later. Nothing was updated for 5 days. I chased an update and it took 1 1/2 days for a response, despite the support form promising "All enquiries will be answered in 6 working hours". The package arrived in excellent condition after 7 days, not the 4-6 promised on the web site. I would say that the parcel was handled well and the price was right. But, the utter lack of communication, no telephone number for customer services, the delays, the let downs, the vague tracking page, and the need to stay in for possibly days for pick up and certainly for delivery make this service too basic and unreliable. It needs to have a more detailed track page, a telephone contact and promises honored.