Review #4211

We arranged the shipment of a box to the UK from Rome to addressees who were WAITING for it. When it had not arrived after way too long, we were forced into a ridiculous amount of correspondence with "customer service" people - no number to call, no human contact, no response to our efforts to engage - after we were told the courier attempted to deliver and the package was refused. LIES! The order disappeared from the tracking radar after pickup in Rome so no way to verify this "story". The package was eventually found in deposit and returned to us. Full disclosure: we were reimbursed the Ecoparcel charge but NOT the cost of the Italian courier return charge within Italy (MORE than the Ecoparcel charge). Our efforts to get reimbursement have NEVER been answered. NONE of this was necessary if the firm had simply reimbursed us, admitted their mistakes, written off their costs as the cost of running a business and I would be writing an entirely different review. BEWARE! There is no way to engage with this business if something goes wrong and you have to pay.... I have come back in to add that I totally understand the review following mine - very similar story, you have my sympathy. And I have the distinct impression that many of the short, sterling reviews are fabricated...not at all hard to do these days.