Review #3258
Back to all reviewsAvoid this company like the plague!I sent 5 parcels from UK to Spain in September 2017.4 parcels arrived of which one was severely damaged.The 5 the parcel has been confirmed as lost.I supplied receipts and photographic evidence of said damage and lost parcel and claimed on their insurance which I took out;. when placing my order.All communications by email ceased on October 26th!I have repeatedly asked about my claim.Trading standards are now involved and have instructed me to write and send a registered letter setting out my claim.This I have done,without response from Eco parcel.My next step is to instigate a small claims court action.The way I have been treated is far from satisfactory and I am substantially out of pocket; having to replace and reship afore said items.Keep this firm at arm's length.They may be cheap but in my experience,expensive in the long run.Roy Kennedy Having been contacted by ecparcel,requesting more details;I forwarded them.As advised by trading standards I sent registered letter to follow up my claim for compensation.Eco parcel refused to sign for my letter and it was returned today by post office.What a shoddy uncaring company they show themselves to be.See you in court Ecoparcel!!!
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.