Review #3218
Back to all reviewsI have used ecoparcel before without any problems but on this occasion my package has not been delivered to its destination after 9 days. There is no tracking information after ‘collection successful ‘, so I assume it hasn’t left the UK yet. My frustration is that the only way to communicate with ecoparcel is via email and following my first enquiry over 24 hrs ago (to which I received a short reply promising to look into it), I have had no update. My subsequent enquiries via email have produced a standard reply telling me that my enquiry will be answered within 24 hrs. As it’s now Friday I’m assuming that will be Monday which which be 12 days post collection. The inability to communicate successfully and get information regarding the problem is extremely frustrating apart from the potential loss ie my daughter in Austria won’t have her Xmas presents and winter clothes.
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.