Review #1955
Back to all reviewsIt was suggested I use this company to send a parcel from Spain to the UK so I booked and paid using their webpage service - no other option available. Order placed last week on Thursday with an online assurance of collection on Friday. After waiting in all day - no collection happened so I emailed customer service - no other option available. I got a reply from Melissa in customer services with an apology saying she would contact the courier and my parcel was re-scheduled for collection on Monday - obviously no service over the weekend. This immediately meant my parcel was not going to get to the UK quickly. So, after waiting all day on Monday - still no collection - I looked at my order status on their website and found a message which read "Collection problem - Lack of time" and it was timed at 10:26 am!!! I had wasted another day and no apologies from Ecoparcel.eu. Having now read Trustpilot reviews which show shabby and untrustworthy service - I have cancelled my order and requested a refund - I am going to send my parcel by a reputable and reliable company. I will report back on Trustpilot to update on how swiftly my refund appears - watch this space. UPDATE I have now received my refund and it was returned to me very swiftly - certainly nothing to complain about my customer service experience. My case was dealt with by Melissa who I must say paid total attention to my complaint and was very polite and helpful. I hope Ecoparcel promote her from trainee very soon. I just wish they were able to work with reliable courier services!
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.