Review #177

best alternative to traditional postal service. I was first sceptical reading al lot of negative reviews, but having had to do my move from Spain to England and not wanting to carry 15 parcel (each 20 kg) to the post office, I decided to go for it anyway. And I didn't regret it in any sense!! 1st- door to door service. They picked up the parcels at my 5th floor flat, (no elevator and narrow staircase), 30 degrees outside temperature! The spanish driver Isaac was incredibly helpful leaving his number, asking me to call if I should have such a big amount again. 2nd- tracking system. I loved the fact to see where the parcels are. Sure, ecoparcel won't call you for delivery, but therefore you get informed by the tracking status "out for delivery". 3rd - speed. It is as fast as it says on the web (3-5days). Spain -England took in our case 4 working days. 4th - state of parcels. We had quite bad experience alreday with postal services, with wet and open parcels, where content was damaged or even missing. Not here. Pack it accordingly and the receiver will get it in a very good state. 5th - customer service. I had so many questions as it was the first time ordering with them, every single one was answered within 24 hours. Thank you Melissa! 6th - price. Traditional postal service is far away from the quotes you get there! Can't beat that. The only thing you should be aware of - bring some time! As ecoparcel says on their webpage, they collect and deliver between 8 am and 6pm and don't give you a call ahead. You might spend a lot of time waiting, but in my case of that big load it was totally worth it.