Review #1618
Back to all reviewsStarted of think this firm ecoparcel.eu was the solution to my shipping problems. But found them incompetent they wrote the wrong information on the tracking several time confusing the carriers they were using. Changed the tracking to say the parcels were never collected a week after they had been and 2 out of five all to the same address delivered. And ended up losing over £600 worth of goods which that after more than 2 months have failed to recover a loss to me as I have had to replace and resend of more like 1200 GBP. They have also not refunded my credit balance or paid any "Insured" (ha ha ) compensation. I have obviously stopped sending through them and moved to a much better firm. The "London" address Address 71-75 Shelton Street Covent Garden WC2H 9JQ is a holding box office. Street walk it on Google map and they are in realty apparently base in Lithuania.
Excellent
Based on 13027 reviews
5 stars
4 stars
3 stars
Write a Review
To keep feedback authentic, Ecoparcel sends an automated review invitation to both the shipper and the consignee after every delivery.
The email contains a unique verified invitation to write a review.
This verified, invite-only process helps prevent fake or paid reviews from unknown sources and keeps our ratings trustworthy.
If your parcel was recently delivered, please check the inbox of the email used for the shipment and follow your personal review link.
Your review helps us to improve our services and identify areas for enhancement:
- Delivery speed (lead-time).
- Quality of delivery (parcel condition).
- Customer service experience.
- Ease of booking and managing shipments.
- Overall satisfaction with Ecoparcel.
If you experience any problems, please contact us.
Until 2024, we used Trustpilot as our review platform and collected 14,000+ reviews with an average rating of 4.5 out of 5 stars.
We switched to a new platform to ensure reviews come only from verified customers, making our ratings even more reliable.
Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.