Review #14113
Back to all reviewsI strongly advise against using this service. My experience has been a circular nightmare of poor logistics and even worse customer support. My package was essentially "lost" in transit for more than two months. It never reached my doorstep. Instead, it was simply returned to the origin address. When I reached out to resolve the issue, I was met with a complete lack of accountability. Customer service refused to issue a refund, claiming the request was "out of time." The logic is completely flawed: • I couldn't file a complaint earlier because the package was officially marked as "in transit." • By the time the package was returned and the failure was confirmed, they claimed their internal window for help had closed. The service is unreliable and ineffective.It is incredibly difficult to get in contact with a human being, and once you do, they are unhelpful. They do not provide the service you pay for and use their own shipping delays as an excuse to pocket your money. Save yourself the headache and go elsewhere.
Reply From Ecoparcel
We sincerely apologize for the frustration and inconvenience you experienced.
After reviewing your case again, we recognized that the shipment — which had been processed over three months ago — was not handled appropriately. While refunds at this stage (once the parcel flow is considered completed, even if returned) are not typically issued, a human error occurred in this instance.
As a result, we have made an exception and issued a full refund.
We are also addressing this internally to improve our processes and prevent similar situations in the future. Thank you for your patience, and we’re sorry for your experience.
Excellent
Based on 12455 reviews
5 stars
4 stars
3 stars
Write a Review
To keep feedback authentic, Ecoparcel sends an automated review invitation to both the shipper and the consignee after every delivery.
The email contains a unique verified invitation to write a review.
This verified, invite-only process helps prevent fake or paid reviews from unknown sources and keeps our ratings trustworthy.
If your parcel was recently delivered, please check the inbox of the email used for the shipment and follow your personal review link.
Your review helps us to improve our services and identify areas for enhancement:
- Delivery speed (lead-time).
- Quality of delivery (parcel condition).
- Customer service experience.
- Ease of booking and managing shipments.
- Overall satisfaction with Ecoparcel.
If you experience any problems, please contact us.
Until 2024, we used Trustpilot as our review platform and collected 14,000+ reviews with an average rating of 4.5 out of 5 stars.
We switched to a new platform to ensure reviews come only from verified customers, making our ratings even more reliable.
Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.