Review #13554
Back to all reviewsI've used the service for the first time, and overall I was very satisfied with the service and the reasonable prices. I've sent two parcels from Sweden to Germany, and they arrived on time and in good condition, even though one parcel was slightly damaged (not its contents). Transportation was handled by DB Schenker in Sweden and by GLS in Germany. While their service overall was great, unfortunately, the booked Door2Door service was not possible as the shipper required a phone number from the sending country to pick up the parcel - a condition that was not mentioned when placing the order at Ecoparcel. Furthermore, the tracking provided by Ecoparcel was somewhat inaccurate, as it did not capture all the steps in the process. While DB Schenker provided detailed shipping information, after the handover to GLS, I did not receive any further tracking information or an estimated arrival date. While I understand that international shipping is done by various carriers with different systems, I think a more accurate tracking on the Ecoparcel site would benefit customers, even though it is still a great service.
Excellent
Based on 12463 reviews
5 stars
4 stars
3 stars
Write a Review
To keep feedback authentic, Ecoparcel sends an automated review invitation to both the shipper and the consignee after every delivery.
The email contains a unique verified invitation to write a review.
This verified, invite-only process helps prevent fake or paid reviews from unknown sources and keeps our ratings trustworthy.
If your parcel was recently delivered, please check the inbox of the email used for the shipment and follow your personal review link.
Your review helps us to improve our services and identify areas for enhancement:
- Delivery speed (lead-time).
- Quality of delivery (parcel condition).
- Customer service experience.
- Ease of booking and managing shipments.
- Overall satisfaction with Ecoparcel.
If you experience any problems, please contact us.
Until 2024, we used Trustpilot as our review platform and collected 14,000+ reviews with an average rating of 4.5 out of 5 stars.
We switched to a new platform to ensure reviews come only from verified customers, making our ratings even more reliable.
Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.