Review #1244
Back to all reviewsTo my surprise, the box was barely recognizable. It was destroyed, opened, shattered. I haven't had the opportunity to open it myself and check if anything was broken or stolen (which I assume it has been) because it was sent to my fathers house and I'm not there currently. The box looks like it has been dragged the 3800km that separates Romania from Spain. Is this the kind of service you proudly boast about? Destroying a normal box (it's not a massively large o heavy box, it was 60*45*30 and 20kg) is not the kind of standard I would have my company held to. I think it's a disgrace that this has been allowed and I disappointed and disrespected like a slap to the face. I have important personal belongings there and it is clear to me now that those are not the kind of issues your company cares about. I will personally make sure no one I know of ever makes the mistake of hiring your irresponsible services, since the only thing you obviously care about is money. This is NOT how you treat people.
Excellent
Based on 12994 reviews
5 stars
4 stars
3 stars
Write a Review
To keep feedback authentic, Ecoparcel sends an automated review invitation to both the shipper and the consignee after every delivery.
The email contains a unique verified invitation to write a review.
This verified, invite-only process helps prevent fake or paid reviews from unknown sources and keeps our ratings trustworthy.
If your parcel was recently delivered, please check the inbox of the email used for the shipment and follow your personal review link.
Your review helps us to improve our services and identify areas for enhancement:
- Delivery speed (lead-time).
- Quality of delivery (parcel condition).
- Customer service experience.
- Ease of booking and managing shipments.
- Overall satisfaction with Ecoparcel.
If you experience any problems, please contact us.
Until 2024, we used Trustpilot as our review platform and collected 14,000+ reviews with an average rating of 4.5 out of 5 stars.
We switched to a new platform to ensure reviews come only from verified customers, making our ratings even more reliable.
Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.